CHR1S Posted December 17, 2010 Author Posted December 17, 2010 Log a call. I'm sure the service desk won't be busy today Unless they are all recovering from the curry yesterday
Alis_Klar Posted January 18, 2011 Posted January 18, 2011 Sorry to revive this thread but... I am trying to set up the heads new iPad (i know) to receive e-mail using the native mail app. Several problems with BGfL/Link2ICT setup!!! 1. smtp.bgfl.org is inaccessible out side of the birmingham WAN 2. bgfl block acess to other mail services pop/imap/smtp servers (have tried gmail and yahoo so far on an iPhone and iPad) so if i have a mobile user they either cannot access their mail from inside or outside the firewall Is Link2ICT's official position that they do not support mobile devices? Anyone know a work around
CHR1S Posted January 18, 2011 Author Posted January 18, 2011 smtp needs different settings for outside access, ring them and they will give them to you. Dunno about internal accessto other pop/imap etc
Alis_Klar Posted January 18, 2011 Posted January 18, 2011 smtp needs different settings for outside access, ring them and they will give them to you. Dunno about internal accessto other pop/imap etc Do those alternate smtp setting work inside bgfl? If not then the mobile user must continuously toggle between the two settings.
Alis_Klar Posted January 18, 2011 Posted January 18, 2011 ok, I will call them again but last time i asked they said i should use the smtp settings of the isp i am using which of course is a non starter. I'm hoping that the universal setting is for a true "roaming" smtp server which i guess must have authentication otherwise it would be used to route spam.
Alis_Klar Posted January 27, 2011 Posted January 27, 2011 Link2ICT Zimbra Password Lockout Policy Dear Link2ICT, Why oh why oh why have you conspired to make my life a misery!!! 1.You have imposed a draconian password lockout policy of three failed login attempts then lockout for ever! 2. There is a 30-60 second delay in resetting accounts passwords Imagine a student gets his password wrong 3 times the account is locked out. Zimbra does not tell the end user this. They just get the same error as they would if they got the password wrong. They come to see a technician to reset their password. We reset it and unlock the account. They go back to their PC and type in the new correct password but it fails due to the 30 second delay, they lock out the account again. Technician pulls out hair!! Technician resets and unlocks account again this time remembers to tell kid to wait 2 minutes before attempting to log in. What a bloody nightmare!!!!!:mad::mad::mad::mad: They will not change their policies due to child protection but they have not implemented complex password requirements (secretly glad they have not) Also we do not use the "BECTA approved" username format which anonymises the student name but is hard to remember.
CHR1S Posted January 27, 2011 Author Posted January 27, 2011 Great isnt it, I ring up L2ICT or use the web chat when I get the lockout bug, they will change their minds when they get sick of unlocking the accounts for me
Alis_Klar Posted January 27, 2011 Posted January 27, 2011 the lockout policy is actually an open door to denial of service attacks on the admin accounts. All the attacker needs to know is the e-mail address and the webmail URL
ToyHeartsFan Posted November 15, 2011 Posted November 15, 2011 (edited) Link2ICT have deleted over 300 of our Zimbra accounts despite being told not to. I had already deleted the old year 6 pupils that had left and was about to create the 90 new accounts for this years year 3. Then they come along and delete 3 year groups and a lot of our TAs becuase the accounts are not used very frequently. I'm not going to bother creating new Zimbra accounts for children now, whats the point if they are just going to come along and delete them? Ontop of that they cant make their minds up what they are doing with email they detect as spam, 1st it goes into a seperate account (I really dont see the point) then they changed it and sent it to users junk folder and now we have gone back to having seperate accounts for email detected as spam... I want to ditch Zimbra (at least for the kids accounts) and I'm open to suggestions if any of you have already gone down this route. Edited November 15, 2011 by ToyHeartsFan typo
Tricky_Dicky Posted November 15, 2011 Posted November 15, 2011 Link2ICT have deleted over 300 of our Zimbra accounts despite being told not to. I had already deleted the old year 6 pupils that had left and was about to create the 90 new accounts for this years year 3. Then they come along and delete 3 year groups and a lot of our TAs becuase the accounts are not used very frequently. I'm not going to bother creating new Zimbra accounts for children now, whats the point if they are just going to come along and delete them? Ontop of that they cant make their minds up what they are doing with email they detect as spam, 1st it goes into a seperate account (I really dont see the point) then they changed it and sent it to users junk folder and now we have gone back to having seperate accounts for email detected as spam... I want to ditch Zimbra (at least for the kids accounts) and I'm open to suggestions if any of you have already gone down this route. Either Live@EDU or Google Apps. Both are very good and you will find many people on here who use them, they both have pros and cons. We went with Live@EDU and haven't looked back. It's simple to use, works with mobile and desktops without a hitch and has very little down time. Feel free to give me a yell if you need a hand.
jamin100 Posted November 15, 2011 Posted November 15, 2011 Thinking about moving to live@edu here too. Although im on an exchange 2010 course next week
Alis_Klar Posted November 15, 2011 Posted November 15, 2011 Link2ICT have deleted over 300 of our Zimbra accounts despite being told not to. I had already deleted the old year 6 pupils that had left and was about to create the 90 new accounts for this years year 3. Then they come along and delete 3 year groups and a lot of our TAs becuase the accounts are not used very frequently. I'm not going to bother creating new Zimbra accounts for children now, whats the point if they are just going to come along and delete them? Ontop of that they cant make their minds up what they are doing with email they detect as spam, 1st it goes into a seperate account (I really dont see the point) then they changed it and sent it to users junk folder and now we have gone back to having seperate accounts for email detected as spam... I want to ditch Zimbra (at least for the kids accounts) and I'm open to suggestions if any of you have already gone down this route. This happened to me too. They asked me what accounts they could delete and then went and deleted a load more than they said. Also some of th accounts i had created only a month or so before and therefore had the "never logged on" flag which i think they went by.
ToyHeartsFan Posted November 15, 2011 Posted November 15, 2011 Well I logged a formal complaint today I doubt much will come of it but what gives them the right to delete our accounts after I told them I didnt want any deleted? I'm the ICT Operations Manager at a 3 form primary and I dont have any additional support so it's my time thats wasted unless we pay £400 a day for a link2ict / Tempus tech to recreate the accounts then print the login details for each child. The Teachers then need to take them all over to the ICT Suite and get them to login to Zimbra and change their passwords.... And how long before they decide to delete them again? Thanks for the ideas guys, I did start looking @ the Edu solution and our ICT Coordinator has also been trialling google docs with some of the staff so both are possible options for us. As a short term fix I've asked year 3 to look at 2simple email and Email detectives which we have as hopefully that will cover their immediate needs until we sort something out.
Tricky_Dicky Posted November 15, 2011 Posted November 15, 2011 It is quite quick to create the email accounts. Get a dump from CMIS for the year group you want, then it's a quick case of editing the Excel file to create the 3 columns needed for Zimbra and upload via CSV. In all honesty though, ditch it, save £1000 a year and use Live@Edu or Google Apps.
Little-Miss Posted November 18, 2011 Posted November 18, 2011 LOL! Link2ICT have deleted all our kids accounts.....awesome!
ToyHeartsFan Posted November 18, 2011 Posted November 18, 2011 After my complaint they said they would restore our childrens email accounts but I havent checked yet. From an email sent to our School Business Manager: "We have now reduced the number of mail boxes by 75% which has resulted in immediate improvements to the service performance." What a good idea! If I delete 75% of our users from our Domain Controller do you think it would improve performance and make everyone happy? Maybe we should all do it!
CHR1S Posted November 18, 2011 Author Posted November 18, 2011 They have deleted ANY account that wasnt logged in within what looks like 3 months! Some just had forwarders, FFS!! Almost 600 student emails, and numerous staff! *shakes head*
ToyHeartsFan Posted November 18, 2011 Posted November 18, 2011 They did email the school saying they were going to delete inactive accounts (I think they sent it to the enquiry account) but I told them that I didnt want any deleted at which point I dont think I should have had to do anything else. I believe they then put every single Zimra account they host that hadnt been logged into for 3 months into maintenance mode and expected us to then go in and take any accounts out of maintenance mode that we wanted to keep (you have to do this one account at a time...) any accounts that were still in maintenance mode got deleted on a given date (not sure when exactly). They have said they can restore deleted accounts but they havent restored ours yet; if you log a call with them saying you want your zimbra accounts restored assuming they have working backups then given time you should get them back... On a different note I found my Ebriefing account had been deleted I'm not sure when this happened as I never login to it I just used the weekly email function to receive anything that was relevant.
CHR1S Posted November 18, 2011 Author Posted November 18, 2011 No email to either of my schools, no notice, nothing....
ToyHeartsFan Posted November 18, 2011 Posted November 18, 2011 No email to either of my schools, no notice, nothing.... That's bad - the only reason I got the email was because the School Business Manager sent me a copy (she gets all the enquiry mail) If they do restore the deleted accounts like they have said they will then I'll stick with Zimbra for this financial year but in the mean time I'm going to be looking at the alternatives with our ICT Coordinator. Schools do need to delete old accounts but we were already doing this at the end of every school year and link2icts approach this time was too heavy handed. Most of the time link2ict are quite helpful and one of my former colleagues actually works for them but I think they got it wrong this time.
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