vikpaw Posted January 29, 2011 Posted January 29, 2011 We are about 1,000:1 (as far as computers go - then you have to add in printers, projectors, smartboards, document cameras, etc). Then again, we are a US district. Seems like you guys get wayyy better funding than we do. We currently have two IT staff. WOW! How big a geographic area is the district? How many schools does that include? Are there no other IT techs at all?
socalrico Posted October 26, 2011 Posted October 26, 2011 (edited) 7 schools, District Building, Maintenance Yard, and Warehouse, Our ratio is 2.5/3000+ and growing. We have 2 techs and 1 Director who technically isn't suppose to do our work per state law. Anyone want to trade jobs? That's not including printers, projectors, smartboards, document cameras, network equipment, etc. I come home stressed every single day! Edited October 26, 2011 by socalrico
Marshall_IT Posted November 29, 2011 Posted November 29, 2011 Around 155:1 however i think we'll be going to around 210:1. Was 3 tech and a NM.
rbance Posted March 18, 2012 Posted March 18, 2012 Try thes ratios There is a lot more to this than just PC's to take into account....
localzuk Posted March 18, 2012 Posted March 18, 2012 (edited) Try thes ratios There is a lot more to this than just PC's to take into account.... [ATTACH=CONFIG]13365[/ATTACH] The PC count is just a general idea. The vast majority of us don't have much of a differentiator between desktop support and server/switch support. Eg. the school I'm in now has 1200 kids, 200 staff, about 550 PCs, a dozen servers, a dozen printers, 70+ projectors etc... to deal with, and the team consists of me (Network Manager) and 1 technician, and everything falls to us. Also, those in the US - when you have a project such as switch replacement, or desktop replacement, from what I've seen, this isn't handled by the team at the district level, instead it is bought in as a service of whoever is providing the equipment. Here, the vast majority of installation work is undertaken by the techies on the ground too. Edited March 18, 2012 by localzuk
rbance Posted March 18, 2012 Posted March 18, 2012 Keep in mind the above is ongoing support ratios....installs etc are separate again.... It is actually common to not count PC's but count the role of the PC or laptop user. The PC count methdology (which hasn't been used in industry for a while now), does not take into account the differences between users.... When I get thin clients, that ratio will be 1:700 to 1:800 + the ratio to support servers added to drive this as well... It is not an exact science, just a guide which can be negotiated. If you have lower FTE counts than the guide suggests, then you can change your SLA expectation ( I would hope). As an exercise, plug in the numbers that are relevant.....for projectors I would say that 1:500 may be a ratio that works (not a lot goes wrong here). Just by pluggin in your numbers and making a few assumptions I get a number of 5.8 staff.....
qcomer Posted March 19, 2012 Posted March 19, 2012 (edited) WOW! How big a geographic area is the district? How many schools does that include? Are there no other IT techs at all? Spread out 20 miles geographically. 11 schools plus district office, maintenance, food services, warehouses, transportation, etc. plus we provide limited support to 3 charter schools. 2 full time Permanenet IT staff. 2,000 devices (printers, smArt boards, desktops, laptops, net books,projectors, etc.) 20ish servers, etc. We maintain iis, exchange, several SQL DBs, ad, gp, dns, cabling, etc. all done in house. No outside contractors. We are now going to take over phones too and move to VoIP. I lol at the 300:1,400:1, etc. Must be nice Edited March 19, 2012 by qcomer
rbance Posted March 19, 2012 Posted March 19, 2012 I am suspecting you guys are needing closer to 6-8 fte in reality..... Spread out 20 miles geographically. 11 schools plus district office, maintenance, food services, warehouses, transportation, etc. plus we provide limited support to 3 charter schools. 2 full time Permanenet IT staff. 2,000 devices (printers, smArt boards, desktops, laptops, net books,projectors, etc.) 20ish servers, etc. We maintain iis, exchange, several SQL DBs, ad, gp, dns, cabling, etc. all done in house. No outside contractors. We are now going to take over phones too and move to VoIP. I lol at the 300:1,400:1, etc. Must be nice
localzuk Posted March 19, 2012 Posted March 19, 2012 I am suspecting you guys are needing closer to 6-8 fte in reality..... I've just put all our figures into your model, and it comes out with 6.87 FTE staff to support our campus. We have 2, and manage just fine, so that model seems a little over-zealous. Plus, we do all our own installs etc...
glennda Posted March 19, 2012 Posted March 19, 2012 I'm currently working on about 450 to 1 computer to tech ratio - 900 desktops - 28 servers (running on KVM) too many printers - about 60 IWB's 100 projectors, 40 edge switches VLans VOIP system I have one job on my helpdesk - as long as it is setup in a stable format with good hardware and has the budget for refreshes (we work on 5 year cycle now with all machines warrantied until the day they are removed from service - Stone desktops)
rbance Posted March 19, 2012 Posted March 19, 2012 They are the same figures used by any outsourcer actually....I would use them to make a point that those numbers reflect what is happening in Industry (that is what they would want to charge you if they ran your shop so to speak), but they would do it with 4 and manage to the SLA only... I do it on 4 FTE for 1700 users, 900+ desktops/laptops, 2 sites, 26 servers, 40 printers, 35 network devices, 50 projectors and a phone system.......my number is close to 6 (without AV and phones) but the reality is you will not get the number.....Maybe use it to justify a third perhaps??? Thats what I did to get my extra FTE... I've just put all our figures into your model, and it comes out with 6.87 FTE staff to support our campus. We have 2, and manage just fine, so that model seems a little over-zealous. Plus, we do all our own installs etc...
rbance Posted March 19, 2012 Posted March 19, 2012 How many staff do you have.....guessing 3 or 4.... I'm currently working on about 450 to 1 computer to tech ratio - 900 desktops - 28 servers (running on KVM) too many printers - about 60 IWB's 100 projectors, 40 edge switches VLans VOIP system I have one job on my helpdesk - as long as it is setup in a stable format with good hardware and has the budget for refreshes (we work on 5 year cycle now with all machines warrantied until the day they are removed from service - Stone desktops)
chazzy2501 Posted March 19, 2012 Posted March 19, 2012 2: 540 workstations, 16 servers, 21 printers, 52 switches, in all 719 networked devices that spiceworks can see. Also all projectors, hifis, videos, dvd players, mobile devices, usb printers, 7 macs, the analog PBX system. Soon I'll be looking after all PC furniture and chairs to. So if looks like it plugs into a wall, it's my problem.
glennda Posted March 19, 2012 Posted March 19, 2012 How many staff do you have.....guessing 3 or 4.... 1 Director (who just oversees department makes decisions etc) 1 Senior Tech - Me - 1 Technician So at the coal face doing the day to day support/management 2 I do most of the backend stuff managing servers updates/upgrades, server builds etc and the technician does most of the front end stuff. I do currently have an apprentice for 10 weeks as a favour to a local academy as his placement fell through at the last min
british_government Posted March 19, 2012 Posted March 19, 2012 500 desktops 300 netbooks 200 laptops 4 physical and 26 virtual servers 1 NM and 2 techs So about 333:1 but NM rarely has time for desktop support so more like 500:1
manc_techie Posted March 27, 2012 Posted March 27, 2012 I've just started here and it's 408 clients to just me with an expansion planned, hopefully bringing in a job log system will show we may need another person as I'm swamped in emails and post-it notes 3 weeks in.
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