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Cancel Your 3 Mobile Contract Early

teddybear

By teddybear
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teddybear

teddybear

Posted
Posted

Just been passed this at work, doesn't seem to be a hoax. There's more info on the people who have had this working etc. The original forum that my collegue got it from was here : Cancel Your 3 Contract Early - Jambos Kickback

 

Nothing on snopes etc about it.

 

BUt then again I am reluctant to send this to anyone as I know the usual, if it sounds to good to be true, it normally is etc...

 

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Basically, 3 are quietly cancelling a foreign service they offered their users when they signed their contracts. 3 users should have received a text about it but what they might not realise is, as this means a change in the contract, users are allowed to cancel with no cancellation fee payable.

 

Here's a quick rundown of what to do:

 

Call 0870 733 0333

 

Enter your Number

 

Choose options 4 then 3 on the menu

 

Speak to the first person.

 

Tell them that you've received a text stating that you can terminate your contract.

 

They'll deny that you've recieved the text.....plough on regardless....use this downloadable PDF (Free File Hosting Made Simple - MediaFire tell them what the link contained in the text message told you (The last paragraph is the killer one!)

 

They'll then put you through to Customer Options. Repeat above steps. If they tell you that you can't cancel speak to a manager and tell them that you're moving to Ireland for 3 months.....possibly a year. They'll relent and give you a PAC Code.

 

The average time I'm taking for this is about 30mins!

  • Thanks 2
jamesb

jamesb

Posted
Posted

This is genuine.

 

They've altered the way they do their roaming charges, and a few people have got out of their contracts because of it.

 

It doesn't apply to all users though.

  • Thanks 2
teddybear

teddybear

Posted
  • Author
Posted (edited)

Thanks for confirming it, felt a bit of a Idiot posting it just in case :-)

 

Normally tell folk off for passing on e-mails about how they will get £60 from McDonalds or whatever for forwarding on an e-mail.

Edited by Domino
Language!
ICT_GUY

ICT_GUY

Posted
Posted

I am up for trying this,

 

still have another 9 months to go,

 

I am paying £25 for 500 mins 100 texts.

They are doing the n71 with unlimited txts & internet & 300 mins for £20.

 

So I will let you know.

  • Thanks 1
teddybear

teddybear

Posted
  • Author
Posted
Sounds like a no go then.

 

 

Depends on the contract you are on.

 

Reading the other forum, people who aren't able to leave are getting money off each month.

  • Thanks 1
sidewinder

sidewinder

Posted
Posted (edited)

Have to say, unless you're genuinely affected by the change in this service, or you really need to cancel for whatever reason, it's somewhat greedy to cancel just because you can. YOU signed up for the stated time, YOU agreed to what you pay (which you can change anyway)

The reason you get a cheap or free phone is because you're paying it off as part of your contract, takes the p*** slightly if you use this to cancel then get another subsidised phone.

 

However, it is a stupid thing for 3 to have done. Cant have been costing them much, was a nice benefit and if people ended up with a bill because they didnt bother to look at what network they were connected to, then its pretty much their fault.

Though I had a friend who went to Sydney at the start of the year and he said the only place he got 3 reception was at the airport!

Edited by witch
jamesb

jamesb

Posted
Posted
Have to say, unless you're genuinely affected by the change in this service, or you really need to cancel for whatever reason, it's somewhat greedy to cancel just because you can. YOU signed up for the stated time, YOU agreed to what you pay (which you can change anyway)

The reason you get a cheap or free phone is because you're paying it off as part of your contract, takes the piss slightly if you use this to cancel then get another subsidised phone.

 

However, it is a stupid thing for 3 to have done. Cant have been costing them much, was a nice benefit and if people ended up with a bill because they didnt bother to look at what network they were connected to, then its pretty much their fault.

Though I had a friend who went to Sydney at the start of the year and he said the only place he got 3 reception was at the airport!

 

I'd say its fair game. They broke the contract, not their users. They should have known what the consequences might be.

 

As to people being affected by the change, what about someone just popping abroad on holiday for a week and wanting to use their phone? Its a change in what they're offering, regardless of whether it actually affects you if its part of the reason that you chose that contract then you have every right to cancel, whether you've actually made use of it or not.

 

Basically 3 have pulled a bait and switch here, and shouldn't be able to get away with it.

  • Thanks 1
ICT_GUY

ICT_GUY

Posted
Posted
Well as I said, the new contracts have unlimited internet, email, texts ect. That will save me approx £10 a month minimum, though I will probably kick the bum out of the free texts.
ICT_GUY

ICT_GUY

Posted
Posted

upgrade n71 500mins unlimited txts and internet £29 per month

online, same deal is £25 per month. plus £50 fee which is cheaper.

In town They do the same deal without the fee.

 

I now have my pac code. !!!!!!!!!!!!!!!!!!!

 

and my n95 (worth £100) a better deal and its only cost me £20 to cancel the contract (10 moths left)

 

w00t!

jamesb

jamesb

Posted
Posted
upgrade n71 500mins unlimited txts and internet £29 per month

online, same deal is £25 per month. plus £50 fee which is cheaper.

In town They do the same deal without the fee.

 

I now have my pac code. !!!!!!!!!!!!!!!!!!!

 

and my n95 (worth £100) a better deal and its only cost me £20 to cancel the contract (10 moths left)

 

w00t!

 

Nicely done. :D

 

Now sign up to N-Gage and be ready to be humiliated.

teddybear

teddybear

Posted
  • Author
Posted
upgrade n71 500mins unlimited txts and internet £29 per month

online, same deal is £25 per month. plus £50 fee which is cheaper.

In town They do the same deal without the fee.

 

I now have my pac code. !!!!!!!!!!!!!!!!!!!

 

and my n95 (worth £100) a better deal and its only cost me £20 to cancel the contract (10 moths left)

 

w00t!

 

Excellent :-)

  • Thanks 1
Soulfish

Soulfish

Posted
Posted
Cheers for this. My girlfriend had been looking to get out of her three contract for months. It's been nothing but a pain since she signed up - dropped calls, patchy coverage, crap call quality etc so she phoned up last night and now has her PAC to migrate away :)
ICT_GUY

ICT_GUY

Posted
Posted
The cancellation dept is in meltdown. Every excuse under the sun, will not forward to manager, will not budge, computers are down, phone back in 3 hours when cancellation dept is closed.
teddybear

teddybear

Posted
  • Author
Posted
The cancellation dept is in meltdown. Every excuse under the sun, will not forward to manager, will not budge, computers are down, phone back in 3 hours when cancellation dept is closed.

 

I suppose we can see why they aren't wanting people to leave, no company would. Especially as this kind of thread is popping up in loads of different places.

 

Keep at it though, as you have already found out it's worthwhile in the end.

  • Thanks 1
ICT_GUY

ICT_GUY

Posted
Posted
I suppose we can see why they aren't wanting people to leave, no company would. Especially as this kind of thread is popping up in loads of different places.

 

Keep at it though, as you have already found out it's worthwhile in the end.

 

Yes will try again today, I will also be writing to them to enforce the point of breach of contract.

ICT_GUY

ICT_GUY

Posted
Posted

Success, £180 cancellation fee waived, finally,

 

You need to tell them you received a text with a link which you followed and it said this at the bottom

 

" Finally because of the 3 Like Home change, it’s only fair that we point out your right to end your contract with us, without paying an early cancellation fee. However we very much hope it won’t come to that because we still believe we offer great value rates and great coverage. "

 

 

As soon as I mentioned this they backed down without question.

 

Also bear in mind cultural differences. It seems you will get further if you put a man on the phone. Not saying its right, but the guy I talked to changed is tune as soon I started talking to him.

 

Also keep trying, we had 20 knock backs before they gave in.

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