Technical Databases

[RobC]

Ok, I'm still trying to find the perfect database (in between hunting for the Holy Grail & a cure for cancer) for holding Inventory, Helpdesk jobs, Knowledge Base, etc.

 

What do you use, and how do you find it in operation?

 

Personally, I'm trialling GLPI after trying to build a homegrown Access DB, but I have to use an external host for GLPI as the Managed Service won't let me put PHP/MySQL on the main server!

[MkII]

Looking for a call logging system myself. I've found nothing on sourceforge that's really suitable. I want a really simple interface for logging calls for users that's all. the rest would be a bonus.

[russdev]

beta version of job manager 4 from mst software... know somebody on the inside...

 

Russ aka testing manager for mst software...

[Geoff]

OCS Inventory.

[Diello]

Yup - Job Managers good 8) *trys to hide his MST hat...*

 

Liberum is pretty good for webbased helpdesk.

www.liberum.org/

 

Also Track-it if you've got the cash.

[browolf]

we use MediaWiki for documentation. havent got anything for job listing atm.

[MkII]

Liberum is pretty good for webbased helpdesk.

www.liberum.org/

 

Thanks Diello - that looks great!

 

Shame it's IIS - I'd prefer a LAMP solution

[Diello]

Shame it's IIS - I'd prefer a LAMP solution

 

So do I - hopefully they might port it one day :?

[Geoff]

I've toyed with IRM in the past for 'helpdesk' functionality.

[tarquel]

I'm thinking of creating something (to flex and recall my php/sql - or lack of - skills) that also will double up as a asset database.

 

Gonna revive my old NT4 DC and wipe it and put linux on it - we have (powys has) a in-house customised version which sets up all the relevent stuff like MySql, apache, etc. but if there is some open source thing that'll do all this on this linux box, please point a nice link in my direction

 

Cheers,

N.

[altecsole]

Have a look at xampp it's really easy to install and setup.

[tarquel]

Will do - thanks

 

Cheers,

Nath

[MManjra]

i have just installed a copy of manage engine, it gives you a free trial version but is restricted to only one techie,

the programs functions are great as in u can add users from active directory, send instant notifications via sms or email,(great with my pda!) , log jobs and send feedback to individual requesters and is very user friendly

http://manageengine.adventnet.com/products/service-desk/index.html

[Doudar]

We have been using one or zero for 6 months now and love it.

 

http://www.oneorzero.com

 

JD

[plexer]

Request Tracker from best practical here for job logging.

 

Access DB atm for inventory.

 

Ben

[Richie1972]

I've just started designing my own web based system to handle helpdesk, resource requests, asset management, basic user tracking, user desktop and even deploying apps in conjunction with our RIS 2003 roll outs.

It's still far from finished, but I'm tweaking and adding to it constantly - just added shutdown and wake on lan options, so seeing how that goes.