[ms office - 2003] Word and Normal.dot problem

[dansymons]

Having a strange problem with a new MS Office 2003 install on a Windows Vista Laptop.

 

All the software is working fine apart from Word, which just hangs on the splash screen when you try to open it. I have narrowed this down to a problem with the Normal.dot file and deleted it. Word then opens fine and when you close Word, it creates a new Normal.dot file.

 

However!! When you try and open Word again you are back with the same problem.... I have reinstalled Office several times and cleaned up all the leftover files and registry keys but cannot get rid of this problem.

 

Any ideas?

 

Cheers

[MattCrick]

Delete the whole user's local profile and see if it still happens?

[dansymons]

Just tried that now, same thing happens!

[elsiegee40]

try copying in a normal.dot from a PC that works?

[elsiegee40]

Is this happening to all logons? Or is it Ok if you use word under your administrator logon?

[dansymons]

Tried that too, same problem remains......

[dansymons]

Is this happening to all logons? Or is it Ok if you use word under your administrator logon?

 

It is happening with all logons, I even created a new account but the same thing happens