Exchange 2008 : Can't type in "short form" email address

[cjohnsonuk]

We have a mailbox on Exchange 2007 called "IT Service Desk" with an alias of "helpdesk" that we use with our helpdesk software so that users can email their requests to us. However despite being able to email us directly by typing just our names the helpdesk address doesn't work unless the full @domain is added to the end. As our domain name isn't the shortest its a pain to type it all in and staff are resorting to emailing the team with requests rather than emailing the helpdesk.

 

I'd like for them to be able to type "helpdesk" and for OWA or Outlook to recognise it.

 

Any ideas?

 

ChrisJ

Edited September 23, 2008 by cjohnsonuk
Yes, there is no exchange 2008, I wondered why I was having problems installing it ;0)

[FN-GM]

I think you have posted this in the wrong forum, plus there is no exchange 2008 do you mean 2007?

[SYNACK]

Have you made sure that the mailbox is in the global address list of exchange as this is necessary for autocomplete, well that or adding in the helpdesk email to each individual users address book.

 

You could also look at providing a mailto://support@school link on your intranet which would prevent the need to type it also.

[FN-GM]

what happens when you put helpdesk then use "check name"

[cjohnsonuk]

You could also look at providing a mailto://support@school link on your intranet which would prevent the need to type it also.

 

We're adopting security by obscurity here and not putting this on the intranet to prevent/minimise students from logging "spam" helpdesk calls. Once we have a intranet that can be customised for staff and students this link will go on.

[cjohnsonuk]

what happens when you put helpdesk then use "check name"

 

Just says "outlook does not recognise helpdesk, no suggestions"

[ful56_uk]

is it on the gal?

[john]

What happens when you put IT Service Desk and do the Check Name, does it resolve then?

[cjohnsonuk]

typing "IT Ser" and checking names works. It turns it to "it service desk"