"Error trying to get OneDrive settings" after user rename.

[MrEprise]

Having a bit of a panic attack while trying to sort this one.

 

Renamed a user who either got married or divorced over the summer, and it's something I've done numerous times without issue but this time after the rename, they can't access their OneDrive and I get "Error trying to get OneDrive settings" if I try to access it via 365 admin.

 

I've gone into SharePoint admin and verified that their personal folder still exists as far as that tells me but if I try to access the personal folder, I get "404 FILE NOT FOUND". I've tried renaming the user back but it's not changing the account name or personal site URL back and I've tried removing the OneDrive licence and adding it back in.

 

Reason for the panic attack? We have no backups of any of our 365 tenant anymore. We did have Barracuda until January of this year where the trust stopped paying for it because it was deemed "too expensive" and there hasn't been any budget to buy any sort of replacement for it. We did also have access to our backup archive until yesterday when they'd sent an email informing us that we'd be losing it all. So you can imagine how I might be feeling right around now. 😢

[MrEprise]

I knew I wouldn't get an answer for this. Currently with Microsoft trying to sort it out. The files are there, they just won't re-provision to the account.

[MrEprise]

...And it's fixed. Not by Microsoft I might add, just by waiting 5 days for it to re-provision itself. What a load of rubbish.