HP computers

[chekmate1984]

Hi all,

We have noticed that several of our HP computers have been running very sluggishly recently. It is unclear if this is related to a recent update or a hardware issue, and because it is only affecting certain HP machines, it has been difficult to pinpoint the cause.

Has anyone experienced a similar issue following recent updates? Any insights would be appreciated so we can identify the root cause.

Thanks

[ICTDirect_Dave]

Is it a particular model or across several?  I'll ask our engineers if we've come across anything.

[RobFuller]

@chekmate1984 not HP EliteDesk 800's by any chance?

[chekmate1984]

so far we have noticed this on HP 260 G3 DM and HP ProDesk 400 G5

[RobFuller]

What issues are you experiencing?

 

We've had a number of reports of performance issues on our HP EliteDesk devices. Initially, we suspected OneDrive sync activity, particularly where users have large numbers of files and folders synchronising.

 

Interestingly, the issue appears to be affecting office-based EliteDesk machines only, while laptops seem largely unaffected, which is making it more difficult to pinpoint the root cause.

Our affected devices are primarily 10th Generation Intel-based EliteDesks. I'd be interested to know whether you're seeing similar symptoms and if you've identified any common factors.

[ICTDirect_Dave]

11 minutes ago, chekmate1984 said:

so far we have noticed this on HP 260 G3 DM and HP ProDesk 400 G5

 

I'd imagine the 7th-gen Intel laptop chips in the 260 G3 minis would be feeling pretty sluggish by now.  They're drastically underpowered as desktop chips, and this model won't have received a BIOS update for the 2023 Secure Boot certs, whereas one was released for the 400 G5 in March, I think.  It's worth checking to see if that needs doing on the G5's.

Edited Tuesday at 08:58 by ICTDirect_Dave

[Davit2005]

2 hours ago, chekmate1984 said:

Hi all,

We have noticed that several of our HP computers have been running very sluggishly recently. It is unclear if this is related to a recent update or a hardware issue, and because it is only affecting certain HP machines, it has been difficult to pinpoint the cause.

Has anyone experienced a similar issue following recent updates? Any insights would be appreciated so we can identify the root cause.

Thanks

Can you try starting in safe mode with networking on the models effected, try logging in as a local account and see if that improves the performance?

 

Look at system logs to see if anything stands out?

Edited Tuesday at 10:27 by Davit2005