tomcarver Posted February 13 Posted February 13 I've got an older Unifi 8 Port 150 watt POE Switch and when I moved over to a new cloud key controller this morning (13th Feb), it didn't come back online. I've tried factory resetting and re adopting but it just keeps saying connection lost. Anyone got any ideas?
Davit2005 Posted February 13 Posted February 13 (edited) Are you on flat network? Or do do have specific vlans?? Thinking along the lines of the uplink connected switch port not configured correctly Edited February 13 by Davit2005 1
tomcarver Posted February 13 Author Posted February 13 (edited) On a flat network, we used to have a separate admin network, but they are all on one now. I also have a 24 Port POE Unifi switch that I reset in order to adopt after moving controllers and that went through and worked fine. The uplink I think is into another Unifi Switch, although I do have a HP Switch in the Cab, so will try moving it to that. Edited February 13 by tomcarver
AlphamaleZed Posted February 13 Posted February 13 if the uplink is on another switch try adopting on the main switch first to see if it works.
tomcarver Posted February 13 Author Posted February 13 Our new cloud key is another cab and plugged into a HP Switch as the cab where the old one is, has no space left for a full size rackmount, I'm due to tidy up that cab, so can try move it back if needs be
AlphamaleZed Posted February 13 Posted February 13 can you not temporarily just plug up to see? the hp switch what model is it and its not doing any LAGs or LACP?
ZeroHour Posted February 13 Posted February 13 Do you happen to use the DHCP Option 43 entry to set the inform/unifi ip address? Is your new key using the same ip as the old one internally? I have not used the CloudKey before so not sure if it has its own quirks for setup. 1
Primus Posted February 13 Posted February 13 Have you tried SSHing into it and issuing the set-inform command? 2
tomcarver Posted February 13 Author Posted February 13 I'll try temporary plugging it in after Half Term, as I'm not based at that school. HP switch is a HPE OfficeConnect Switch 1920S
tomcarver Posted February 13 Author Posted February 13 14 minutes ago, ZeroHour said: Do you happen to use the DHCP Option 43 entry to set the inform/unifi ip address? Is your new key using the same ip as the old one internally? I have not used the CloudKey before so not sure if it has its own quirks for setup. It's using a different IP Address as the old one was still plugged in, but when I remove the old one after Half Term, I can set it back to what the old was 1
tomcarver Posted February 13 Author Posted February 13 15 minutes ago, ZeroHour said: Do you happen to use the DHCP Option 43 entry to set the inform/unifi ip address? Is your new key using the same ip as the old one internally? I have not used the CloudKey before so not sure if it has its own quirks for setup. What's strange is though, that the other Unifi switch we have, worked first time on this new IP Address. I'm hoping soon the school will buy some new switches as they supposedly looking at Unifi Protect as well
tomcarver Posted February 13 Author Posted February 13 28 minutes ago, AlphamaleZed said: can you not temporarily just plug up to see? the hp switch what model is it and its not doing any LAGs or LACP? I'll try temporary plugging it in after Half Term, as I'm not based at that school. HP switch is a HPE OfficeConnect Switch 1920S
ZeroHour Posted February 13 Posted February 13 Both running the same firmware version? Did you factory reset using the old controller or physically on the switch? 10 minutes ago, Primus said: Have you tried SSHing into it and issuing the set-inform command? I would try doing this ^^ https://lazyadmin.nl/home-network/unifi-set-inform/
tomcarver Posted February 13 Author Posted February 13 1 minute ago, ZeroHour said: Both running the same firmware version? I would try doing this ^^ https://lazyadmin.nl/home-network/unifi-set-inform/ Excellent thanks! Will give that a try after the holidays!
Davit2005 Posted February 13 Posted February 13 (edited) I would check for option 42 though on DHCP server as others have mentioned as I don't know if that will override setting the inform or not?? 🙂 Someone correct me 🙂 Edited February 13 by Davit2005
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