Papercut MF - License issue after Cloud outage

[Alastairb25]

Hi All,

 

Cloud licensing issue this morning

Back on

 

Papercut MF does not show devices anymore, cannot reinstall to copiers and copiers think they have papercut on but will not work

 

License reinstalled

Re synced

Server reboot

 

Nothing, anyone in same boat ? 

 

 

TIA,

Alastair

 

[Alastairb25]

Update

 

Options

Config editor

application.modules-enabled type PRINT and update

 

Loads full interface but devices still not talking

 

[Alastairb25]

After Papercut Application Server restart

 

Given a bit of time as interface seems slow to reload (5 minutes)

 

Works

 

 

Issue seems to have been caused by Papercut Cloud licensing servers going offline earlier today

[pyt]

On 11/12/2025 at 02:29, Alastairb25 said:

Update

 

Options

Config editor

application.modules-enabled type PRINT and update

 

Loads full interface but devices still not talking

 

This change to Config Editor brought both the Devices/Printers panes back for us. All our MFPs showed the 'Stopped' status and our In-use license count was still at 0. Forcing a sync from the admin portal refresh the status of all the devices to 'Started' and we are seeing an accurate count for licenses.

Makes sense to me that this was caused by the issues with PaperCuts cloud licensing. I can't recall if this value was set to PRINT before the outage or not though.

Thank you Alastairb25!

[PaperCutterAl]

Heya, PaperCutter here. I believe this is covered in the following status report: https://status.papercut.com/incidents/x6yj26kfg4cj