Smoothwall on prem sync with cloud

[Sheridan]

The smoothwall system I've taken over has an on prem S9 and a cloud filter account. Problem is the cloud filter shows out of date groups, rules etc and the serial in the cloud doesn't match the serial of the on premises device

 

I may be reading this wrong, but isn't our on premises box supposed to push groups etc to the cloud? I can't change anything as it always shows the message 'Your policy has been locked due to an active login on your Smoothwall device' even though no one is logged in, so I think something is broken between the two systems - or the cloud is still looking at the old on premises S8

 

Maybe I'm not understanding this correctly but I'm trying to get this ready to filter some offsite devices using the smoothwal IOS browser

[simpsonj]

Yes, that sounds like the link has been broken between cloud and on-prem.

 

The serial won't necessarily match (mine don't), but I would get onto Smoothwall support to find out what's going on!

[Sheridan]

I thought so, it was setup before me and looks like the S9 was swapped in and the S8 left as the failover but the cloud link isn't established anymore!

[ITGuyNW]

Same happened when we went from S8 to S9. They hadn't established the link to the new box. Contact them and they can sort.

[Joeloman]

Make sure you have the latest update, as they have fixed some issues in Hybrid setups.

 

You can easily tell if the Cloud Filter is synced when you are logged in to OnPremsie.

Under Cloud: Home/Filter/Policies, it should say "Your policy has been locked due to an active login on your Smoothwall device." at the top in red background banner and white text.

[Sheridan]

3 minutes ago, Joeloman said:

Make sure you have the latest update, as they have fixed some issues in Hybrid setups.

 

You can easily tell if the Cloud Filter is synced when you are logged in to OnPremsie.

Under Cloud: Home/Filter/Policies, it should say "Your policy has been locked due to an active login on your Smoothwall device." at the top in red background banner and white text.

S9 is fully updated but the cloud shows that message even when no one is logged in and the groups and policies are well out of date - definitely not synched for a while!

[Joeloman]

That's not how it should be, as soon as everyone is logged out of OnPremsie the text should disappear..

 

Sounds like something went wrong when S9 was installed and it needs to be resolved via support.

[Sheridan]

I've logged a ticket - will see what they say when I get a reply!

[Sheridan]

All sorted - Smoothwall did indeed need to reset the link to our newer S9!