emails stopped when..............

[E_G_R2]

OK we had a phishing attack so we disabled their account and then removed their licences just to be sure.

 

Fixed the issue and enabled their account and gave them back their liceneces.

 

Problem is that they are unable to receive any new emails.  They can send no problem but they cannot receive them.  We can see that they have been delivered but they don't show.

 

Any idea?

[andy_b]

Mail rule deleting incoming emails on the account (https://support.microsoft.com/en-gb/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59).

 

 

https://learn.microsoft.com/en-us/defender-office-365/responding-to-a-compromised-email-account

Edited July 10, 2025 by andy_b

[E_G_R2]

1 minute ago, andy_b said:

Mail rule deleting incoming emails on the account

 

We did look for mail rules but its always worth another look

[E_G_R2]

8 minutes ago, andy_b said:

Mail rule deleting incoming emails on the account

 

Spot on, we thought that we had looked (bloke look) but failed to take note of the drop down 'V'.  It was there send all messages to Archive.