Outlook software not opening at all

[Danny_11515]

Hi, 

 

I have recently encountered an issue with a user on our network where they were doing a data request check on a mailbox and it was working fine yesterday up until today. When they clicked on the users added mailbox in outlook it then crashed and now outlook brings up the scanner software and scans but then it closes and doesn't open outlook again. I have looked at solutions but really haven't had any joy so has anyone else ran into this issue before and knows how to resolve it?

[Oaktech]

I've seen something like it before - nuking the profile on the machine solved it.

[Danny_11515]

Hi @Oaktech thank you for the message. Just to be clear by deleting the users account on the computer and then allowing them to sign in again will clear the issue?

[Oaktech]

Yes, using Delprof to remove all trace of the user profile and then signing in, the problem went away in my case. Your experience may vary.

[p858snake]

You could try just the outlook profile to start with:

 

Control Panel -> Mail (32 bit) [from memory] -> then you select it from the list and remove -> restart outlook