Reprocessing of licenses failed for all users

[kennysarmy]

added a couple of new users to a domain which is using group based licencing - currently they are reporting "Reprocessing of licenses failed for all users"

 

anyone seeing anything similar today?

[ITGuyNW]

Is this with Microsoft? I'm sure Azure is having major issues today. Even releasing quarantine emails is failing half the time.

[robintech]

Sometimes is shows the error reason in MSOL

(Get-MsolUser -UserPrincipalName [email protected]).errors.errordetail.objecterrors.errorrecord.errordescription 

Edited February 24, 2025 by ittech2342323

[kennysarmy]

Is this with Microsoft? I'm sure Azure is having major issues today. Even releasing quarantine emails is failing half the time.

 

Yes it is.

 

- - - Updated - - -

 

Sometimes is shows the error reason in MSOL

(Get-MsolUser -UserPrincipalName [email protected]).errors.errordetail.objecterrors.errorrecord.errordescription 

 

Thanks.

 

Nothing returned :/

[kennysarmy]

Now our portal is not showing any licences for 365 Apps for Faculty

 

 

 

Edited February 24, 2025 by kennysarmy

[dapaulio]

You know you have to renew them don’t you?

A1 for student and faculty although free doesn’t include use of apps. Only online

 

The apps for students and faculty is a premium renewable bolted on top of the a1

 

Now I see you have A3? This typical includes apps and works out that for every 1 faculty license you get (I think) 40 student licenses.

 

Therefore your focus should be moving all faculty and students over to a3 licensing then a1 and apps license will be redundant

[Steve21]

Think it's worth pointing out that A3 EMS does "not" include M365 apps - It falls under the Office 365 A3 part of the full Microsoft A3 license which isn't in EMS only (https://m365maps.com/files/Microsoft-365-Education-A3.htm Blue vs Red boxes)

 

The pre-paid subscription (M365 Apps for.) you had would normally have come free via your OVS/EES provider renewal, so would be worth dropping them a line, just in case they pressed a wrong button and cancelled it etc as had that happen before with other free licenses

 

Steve

[kennysarmy]

Yes it seems we missed an email about doing an activation

 

This was done yesterday afternoon but the portal is still reporting we're disabled.

 

Is this a call to Microsoft to fix or will it resolve with a bit more time now we've activated our missed key.

 

 

If I click to reactivate it takes me to this screen.

 

 

then

 

 

but the product key has already been used