Clicker apps on iPads with Mosyle

[OverWorked]

Hello,

 

We've deployed the Clicker apps to many iPads across several schools and we're getting the same situation at all schools.

 

• Clicker Writer randomly installs on a few iPads, and sticks on pending for the rest.
  
• Clicker Books and Talk apps stick on "pending" for all iPads at all schools.
  

 

Each deployment has a PLIST file with the OrgID and enrollmentCode from Cricksoft. Here's an example PLIST with codes obscured. This is copied and pasted from Cricksoft with just the codes changed

 

OrgID
org111111
EnrollmentCode
4ABC AAAA AAAA

 

Has anyone successfully got the clicker apps to deploy with Mosyle? What am I doing wrong?

 

Thanks.

Edited January 22, 2025 by OverWorked

[steveg]

We deploy clicker write via intune and it installs fine on all the iPads, but then comes up with a licencing error on some. When you click on the error, it shows our licence! Only discovered this yesterday so haven't had a chance to investigate.

 

Do other apps all install ok? I don't think the settings should stop the app from installing?

[DGardiner]

Hello,

 

We've deployed the Clicker apps to many iPads across several schools and we're getting the same situation at all schools.

 

• Clicker Writer randomly installs on a few iPads, and sticks on pending for the rest.
  
• Clicker Books and Talk apps stick on "pending" for all iPads at all schools.
  

 

Each deployment has a PLIST file with the OrgID and enrollmentCode from Cricksoft. Here's an example PLIST with codes obscured. This is copied and pasted from Cricksoft with just the codes changed

 

OrgID
org111111
EnrollmentCode
4ABC AAAA AAAA

 

 

 

Has anyone successfully got the clicker apps to deploy with Mosyle? What am I doing wrong?

 

Thanks.

did you add the plist before deployment? ive had settings fail to deploy if it was installed before adding the plist

[OverWorked]

The example PLIST that Mosyle provide only has the dict section, so I've shortened the files to ...

 

OrgID
org111111
EnrollmentCode
4ABC AAAA AAAA

 

... and hit resend command and the apps appear to be installing on some devices. This may have been the issue.

 

We do generally have some apps randomly not installing, but this tends to be on the ones wet up a couple of years ago.

 

Clicker apps seems to be installing now with the shorter PLIST . I'll keep monitoring.

[OverWorked]

We deploy clicker write via intune and it installs fine on all the iPads, but then comes up with a licencing error on some. When you click on the error, it shows our licence! Only discovered this yesterday so haven't had a chance to investigate.

 

Do other apps all install ok? I don't think the settings should stop the app from installing?

 

I have had reports of Clicker apps saying they are unlicenced randomly on some iPads. I've resent the install command to all of them with the new PLIST and will see how it goes.

[OverWorked]

did you add the plist before deployment? ive had settings fail to deploy if it was installed before adding the plist

 

That might be it. I had a school 100% stuck at pending last week. I've removed the apps from the profile, saved it, re-added the apps with the PLIST, and saved again. There is progress now and half the iPads have installed.