Jump to content

Recommended Posts

Posted
Trying this this morning, but the "Sign in with Canva" option when launching the apps just spins (after the browser hand-off). Is anyone else getting that? I suspect it might be the Affinity servers under high demand following the announcement. Is anyone else seeing that?
Posted
I got a activation failed - too many requests throttled message so I assume they can't cope with the number of attempts at the moment. I'm going to leave it 24 hours.
Posted
Yes i was getting that
activation failed - too many requests throttled message
but not anymore (but had to turn EXA ad proxy off) which the kids can't do so will just have to work that out before we publicise it :-)
Posted
Yes i was getting that but not anymore (but had to turn EXA ad proxy off) which the kids can't do so will just have to work that out before we publicise it :-)
@k-strider - Sorry to hear you are having issues with this.

 

We are looking into this at the moment, to identify what we need to allow to get this working with the AD proxy in place. I have also dropped you a PM with some contact information to reach out and let me know which school you are using this software at.

 

Patrick

Customer Operations Team Leader

Posted

To get Affinity to sign in via Canva (for both teachers and students), I've had to adjust the following setting in Canva:

 

Settings -> Permissions -> Integrations -> Manage Integrations -> Disable the option "Enable integration restrictions".

 

If I turn that option on, I only see Slack and Vela as available to allow. I'm assuming that I ought to be able to see Affinity listed there, so that I can allowlist that, but I don't. I'll check back in a few days.

 

2024-09-18 15_00_43-Permissions - Canva.png

 

The Canva sign-in screen does reflect that state of that option, but it still lets you click Allow and hand back to the Affinity app anyway (Affinity just spins on its sign-in screen). +1 for reading things, I guess!

 

2024-09-18 15_01_36-Connect to Canva.png

 

2024-09-18 15_03_06-Connect to Canva.png

Posted

Thank you to @k-strider for working with us.

 

We have been able to identify and resolve the issues they were seeing, and as a result we have made some global changes to the Exa SurfProtect filtering to ensure these applications will works at all of our schools.

  • Thanks 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



×
×
  • Create New...