Olliedawg Posted September 3, 2024 Posted September 3, 2024 Glad we're not the only ones with a dead API - Was checking this morning on some of our internal apps we use for cover/signing in and none of it was working. Yep same here
Bromcom_Darren Posted September 3, 2024 Posted September 3, 2024 Hi all, Please see the latest update: Known Issue - Reports of slowness and outages of Bromcom MIS - Update - 5:40pm (bromcomcloud.com) Darren
SteveM555 Posted September 3, 2024 Posted September 3, 2024 Hi all, Please see the latest update: Known Issue - Reports of slowness and outages of Bromcom MIS - Update - 5:40pm (bromcomcloud.com) Darren Is there any update on when the API will be available again? There's been no mention of it and its been dead since the outage yesterday, status page showing it was never a problem but I figure that just checks if the page is available. Thanks
dmj Posted September 3, 2024 Posted September 3, 2024 status page showing it was never a problem but I figure that just checks if the page is available. Checks service returns 200 - all good and we don't have to pay out on our SLA's
Bromcom_Darren Posted September 3, 2024 Posted September 3, 2024 Is there any update on when the API will be available again? There's been no mention of it and its been dead since the outage yesterday, status page showing it was never a problem but I figure that just checks if the page is available. Thanks The team are looking into this query as a matter of urgency. Darren
timbo343 Posted September 3, 2024 Posted September 3, 2024 Glad we're not the only ones with a dead API - Was checking this morning on some of our internal apps we use for cover/signing in and none of it was working. Ah! Would seem i'm not the only one with broken API access too! Some of the APIs were working last night but it appears today they are no longer working.
Bromcom_Darren Posted September 3, 2024 Posted September 3, 2024 Ah! Would seem i'm not the only one with broken API access too! Some of the APIs were working last night but it appears today they are no longer working. Please try the API again now, this should be working for you. Darren 4
SteveM555 Posted September 3, 2024 Posted September 3, 2024 Please try the API again now, this should be working for you. Darren Thank you, all looking good now!
timbo343 Posted September 3, 2024 Posted September 3, 2024 Please try the API again now, this should be working for you. Darren Thank you @Bromcom_Darren The APIs are starting to work again.
robyholmes Posted September 3, 2024 Posted September 3, 2024 Are people finding Wonde are behind, with some gateway errors? Just checking it's not just us.
timbo343 Posted September 3, 2024 Posted September 3, 2024 Are people finding Wonde are behind, with some gateway errors? Just checking it's not just us.Wonde are behind for us but i've heard an enail to their support team to ask for a manual sync (which we cannot do which i think its poor). 1
Olliedawg Posted September 3, 2024 Posted September 3, 2024 Are people finding Wonde are behind, with some gateway errors? Just checking it's not just us. Yes - i've just opened a support ticket with Wonde 1
Olliedawg Posted September 3, 2024 Posted September 3, 2024 Bromcom very slow for anyone else? It's taken me over 5 minutes to unlock a user account & send a password reset email
Theblacksheep Posted September 3, 2024 Posted September 3, 2024 Bromcom, how about you scale up on a schedule and be ahead of the curve rather than demand, because scale on demand doesnt appear to be working.
E_G_R2 Posted September 3, 2024 Posted September 3, 2024 Makes me wish we had an onsite server its so slow
timbo343 Posted September 3, 2024 Posted September 3, 2024 Yes - i've just opened a support ticket with Wonde Wonde should now be working "We did have some issues with the data sync earlier today but this has been resolved and I have refreshed this and can confirm the data is now up to date."
SteveM555 Posted September 4, 2024 Posted September 4, 2024 (edited) Please try the API again now, this should be working for you. Darren API Looks to be dead again this morning. EDIT: And just like that, it's back again... Edited September 4, 2024 by SteveM555
Olliedawg Posted September 4, 2024 Posted September 4, 2024 API Looks to be dead again this morning. EDIT: And just like that, it's back again... Our salamander connection seems to be ok. However we are having problems with balances pulling across from MCAS to our cashless system.
SteveM555 Posted September 4, 2024 Posted September 4, 2024 (edited) Our salamander connection seems to be ok. However we are having problems with balances pulling across from MCAS to our cashless system. It's back up now (in the last 10 minutes) - Since I noticed it earlier this morning, the "TPReadOnlyDataService" was just redirecting to a Bromcom internal server error page the same as yesterday. We've also got the same, our cashless syncs at certain times of the day, just checked 3rd party access logs and nothing has managed to sync this morning... Edited September 4, 2024 by SteveM555
Olliedawg Posted September 4, 2024 Posted September 4, 2024 It's back up now (in the last 10 minutes) - Since I noticed it earlier this morning, the "TPReadOnlyDataService" was just redirecting to a Bromcom internal server error page the same as yesterday. We've also got the same, our cashless syncs at certain times of the day, just checked 3rd party access logs and nothing has managed to sync this morning... I've had to set a manual overdraft on our student's cashless accounts until this is sorted, had parents putting money on this morning which isn't pulling through
supportman Posted September 4, 2024 Posted September 4, 2024 Maybe they need to get a rate limiter on the API
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