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Degraded

Jaan

By Jaan
in MIS Systems

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Olliedawg

Olliedawg

Posted
Posted
Glad we're not the only ones with a dead API - Was checking this morning on some of our internal apps we use for cover/signing in and none of it was working.

 

Yep same here

dmj

dmj

Posted
Posted
status page showing it was never a problem but I figure that just checks if the page is available.

Checks service returns 200 - all good and we don't have to pay out on our SLA's

Bromcom_Darren

Bromcom_Darren

Posted
Posted
Is there any update on when the API will be available again? There's been no mention of it and its been dead since the outage yesterday, status page showing it was never a problem but I figure that just checks if the page is available.

 

Thanks

 

The team are looking into this query as a matter of urgency.

 

Darren

timbo343

timbo343

Posted
Posted
Glad we're not the only ones with a dead API - Was checking this morning on some of our internal apps we use for cover/signing in and none of it was working.

 

Ah! Would seem i'm not the only one with broken API access too!

 

Some of the APIs were working last night but it appears today they are no longer working.

Bromcom_Darren

Bromcom_Darren

Posted
Posted
Ah! Would seem i'm not the only one with broken API access too!

 

Some of the APIs were working last night but it appears today they are no longer working.

 

Please try the API again now, this should be working for you.

 

Darren

  • Thanks 4
timbo343

timbo343

Posted
Posted
Are people finding Wonde are behind, with some gateway errors?

 

Just checking it's not just us.

Wonde are behind for us but i've heard an enail to their support team to ask for a manual sync (which we cannot do which i think its poor).
  • Thanks 1
timbo343

timbo343

Posted
Posted
Yes - i've just opened a support ticket with Wonde

 

Wonde should now be working

 

"We did have some issues with the data sync earlier today but this has been resolved and I have refreshed this and can confirm the data is now up to date."

SteveM555

SteveM555

Posted
Posted (edited)
Please try the API again now, this should be working for you.

 

Darren

 

API Looks to be dead again this morning.

 

EDIT: And just like that, it's back again...

Edited by SteveM555
Olliedawg

Olliedawg

Posted
Posted
API Looks to be dead again this morning.

 

EDIT: And just like that, it's back again...

 

Our salamander connection seems to be ok. However we are having problems with balances pulling across from MCAS to our cashless system.

SteveM555

SteveM555

Posted
Posted (edited)
Our salamander connection seems to be ok. However we are having problems with balances pulling across from MCAS to our cashless system.

 

It's back up now (in the last 10 minutes) - Since I noticed it earlier this morning, the "TPReadOnlyDataService" was just redirecting to a Bromcom internal server error page the same as yesterday.

 

We've also got the same, our cashless syncs at certain times of the day, just checked 3rd party access logs and nothing has managed to sync this morning...

Edited by SteveM555
Olliedawg

Olliedawg

Posted
Posted
It's back up now (in the last 10 minutes) - Since I noticed it earlier this morning, the "TPReadOnlyDataService" was just redirecting to a Bromcom internal server error page the same as yesterday.

 

We've also got the same, our cashless syncs at certain times of the day, just checked 3rd party access logs and nothing has managed to sync this morning...

 

I've had to set a manual overdraft on our student's cashless accounts until this is sorted, had parents putting money on this morning which isn't pulling through

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