Freshdesk

[argosanti]

We're looking at buying Freshdesk for our helpdesk solution at our MAT and our procurement team has asked to complete a DPIA for this which we have never done before. Does anyone have one they'd be willing to share?

 

Edit: we actually already have a Freshdesk instance we're just looking at scalling it up further so bringing on more departments etc. Due to the amount of agents we've had to go via Procurement rather than CC.

Edited June 20, 2024 by argosanti

[synaesthesia]

Honestly, that's something you need to do in conjunction with your DPO. Speak to them first and foremost, they will have done DPIA's for a lot of things and are best placed to guide you through this.

[argosanti]

Honestly, that's something you need to do in conjunction with your DPO. Speak to them first and foremost, they will have done DPIA's for a lot of things and are best placed to guide you through this.

I have contacted them already and have got a template i'm working throuhg but sometimes looking at an example can raise additional questions around our data processing which may be relevent.

[BrandonH]

We use Freshdesk a really good system, being able to assign jobs by group of school etc, adding private and public notes and how everything is centralized within it

[sideone]

We looked at Freshdesk but went with LiveAgent, seemed a bit nicer to use.