FMS 6 Eligibility key is invalid

[ricky15100]

Just wondering if anyone else has had the same issue

 

Just before Easter our FMS server started complaining that the key was invalid, i contacted ESS who provided me a key that worked initially, then it started complaining agian this week that the key was invalid, ESS the generated a new key for me, but when i tried to apply it, i get an error saying the key is not valid for FMS6. I have whitelisted https://licenses.sims.co.uk and i can successfully telnet to the address from the server, i am stumped.

 

Thanks

[Edu-IT]

Have you checked with ESS that the key is still valid, and hasn’t been disabled in error or something daft like that?

[dapaulio]

There been a lot of issues this time round with eligibility keys for some reason. Our customers claim they have paid and renewed but a number of them still received the warning. No one know who the eligibility key was sent to but the obvious people deny they ever received it.

Not sure whether this is an ess problem or someone at the schools we manage not doing something. All resolved by asking them to speak to sims contracts. Email addy already advertised above

[ricky15100]

Thanks for the suggestions.

 

Ive logged in this morning and it was now saying the key is Valid. This is a terminal server

 

ive had a couple of members of staff open fms (installed locally on their machines) and it still said valid however the strange thing is, when our finance officer logs into the same terminal server as me and runs FMS it changed to invalid for everyone, so it looks like the key is being overwritten somehow from her profile?

 

any ideas how this could be happening?

 

I suspect the eligibility key does a daily check to see if it is still valid

[Edu-IT]

Thanks for the suggestions.

 

Ive logged in this morning and it was now saying the key is Valid. This is a terminal server

 

ive had a couple of members of staff open fms (installed locally on their machines) and it still said valid however the strange thing is, when our finance officer logs into the same terminal server as me and runs FMS it changed to invalid for everyone, so it looks like the key is being overwritten somehow from her profile?

 

any ideas how this could be happening?

 

I suspect the eligibility key does a daily check to see if it is still valid

Can you apply the key via her account?

[ricky15100]

No, once it says its invalid it wont accept the key. I logged on as myself to the terminal server and had the finance officer logon to to FMS, key was valid, as soon as i had her log on to the terminal server as herself, same thing, popup asking for the eligibility key and then it says invalid.

 

I will now have to wait until tomorrow for the key to say valid again, as it seems to right itself overnight, it must do a daily check in on the ess server.

 

Unless anyone knows a way to trigger the eligibility key check, its like i have one chance to troubleshoot this a day.

 

Thanks

[ricky15100]

Thanks Everyone

 

Ive got this sorted now, seems there was some old profiles on the terminal server not being updated, had some old proxy settings in, wasnt apparent as the users still had internet access, once i deleted the user profiles off the terminal server all is good. Doesn't help that FMS seems to do a daily check so once it says invalid key you're stuck until the next day.