CPOMS issues? a few staff saying they can't enter details or log in

[robintech]

Getting "The page you are looking for doesn't exist" and other odd errors

[Jawloms]

Logged in fine here. SBB and NetSweeper.

[robintech]

Thanks will give them a call, can't reset my password either to test it

[kennysarmy]

Thanks will give them a call, can't reset my password either to test it

 

I reset my password today and can't logon with new details.

 

Please let us know how you get on when you contact them, thanks.

[robintech]

I reset my password today and can't logon with new details.Please let us know how you get on when you contact them, thanks.

 

 

From what I understand its not all schools and may involve Smoothwall in some way but nothing for certain yet. The box to enter the student name is missing for us

[robintech]

Got this update, it started working for us when we disabled https interception for it

 

This issue appears to be affecting schools who have Smoothwall setup on their devices, please can you follow the below

To add a site to the HTTPS decryption bypass, users need to do the following:

Login to the Smoothwall technician portal

Go to Filter list (You may have different filter groups depending on how your school has been setup)

Add Cpoms.net to the HTTPS Decryption Bypass Content group and save

After a few minutes, please clear the browser cache/cookies etc and retry CPOMS (This is vital to fix the issue)

The above has been tested with a number of schools experiencing the same issues as yourselves so you will likely find that, once implemented, CPOMS returns to normal

[kennysarmy]

Thanks. will try that.