2nd Line Service Desk Escalation Engineer - UP TO £38k, Kingston / Surbiton area

[Ravi_GreatFind]

We are recruiting a 2^nd line Service Desk Engineer for a leading IT managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton / Kingston Area with an excellent salary of up to £38,000! Apply today!

 

Role Overview

Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1^st/2^nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation.

 

Responsibilities:

· Provide hardware, software, and peripheral support for workstations and ICT equipment.

· Escalations: Advanced troubleshooting of issues that 1^st/2^nd line cannot resolve.

· Group Policy GPO.

· M365 troubleshooting, ie mail flow issues.

· Ability to create new WDS/MDT build images/sequences and add applications.

· Working on mini projects.

· Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required.

· Configure email accounts and manage network-wide settings.

· Maintaining, updating, and supporting various ICT networks.

· Keep management informed about client requests for supplies and products.

· Create system-specific projects with open-source software.

· Install new PCs & other equipment as necessary.

· Provide support to school administrators and users regarding the school's IT systems.

· The installation, configuration and maintenance of antivirus software.

 

Requirements:

· Experience working in a similar IT Support environment with a school or educational setting.

· Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager.

· Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi.

· Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently.

· Excellent communication skills.

We will be attending the Bett Show London this week, reach out to me to set up a confidential meeting over a coffee!

Apply or call today!

Please Note - We have multiple IT Support Technician / Senior Engineering and Network Manager roles open in the West / South West / South East and East London areas - Contact us today to find out more!

Permanent and Contract roles available.

 

Ravi Patel

Managing Director

GreatFind Recruitment

Tel- 07904 015757

Email - ravi@greatfindrecruitment.com

For our latest vacancies visit - http://www.greatfindrecruitment.com

Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/

 

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Edited January 24, 2024 by Dos_Box