3CX - Display Incoming Name

[Jay241]

So I am looking at getting 3CX for my work place, but we have multiple phone numbers that customers can call into.

 

Is there any way that we can give the end users a way to differentiate those numbers without having to remember them? So for example, phone number 1 has a unique name of "Company 1" and the 2nd phone number has a name of "Company 2", and those names would be displayed on the SIP phone/webclient or application when it is ringing. We'd need this as it would determine how the receptionist answers the phone. (TLDR: We have 1 centralised receptionist for multiple offices that come under diff company names)

 

If this isn't possible, any other suggestions?

[speakercon]

Yes you can name the DID and it will display that when an incoming call comes in next to the caller id, eg - 07777888999-Company1

[Davit2005]

I'm pretty sure this works if you have the number in the phone book of the 3cx system similar to if the number was in your contacts on a mobile phone.

[Bedders]

We do it using Call Queues - the name of the queue appears when a call comes in.

Digital Receptionist IVR directs people to press 1 for Accounts, that goes to an 'COMPANY NAME Accounts Queue' which is what the staff see on their phone.

[MatthewL]

You can name the DID or ring group which will display on the screen. You can also add numbers into the contacts which will show up too.

[Jay241]

Ah perfect so there are plenty of options.

 

I don't mind which way its done, as long as it can be! Ty all