[windows software] Can't find "Volume licensing"

[Jawloms]

I can't find Volume Licensing anywhere in my M365 Admin Centre and could really do with a product key. I know it was there. Did something change, or have I inadvertently (not) done something?

 

Stuart

[jthompson]

I can see ours in...

 

admin.microsoft.com > Billing > Your products > Volume licensing > View downloads and keys.

[Jawloms]

All I can see is;

 

admin.microsoft.com > Billing > Your products

 

And then it lists my O365 apps (A1 faculty, A1 students etc.) but Volume Licensing is just not mentioned. I am a global admin.

[ITGuyNW]

Was it purchased under another account?

 

For some reason here, the global admin is on one account but the keys are listed under another name.

[jthompson]

Is that the user that your volume licensing contract was registered against? If not, try it under that account instead.

[3s-gtech]

My reseller managed to move my keys to another account when they started the process of retiring the VLSC, as it was different to our global admin. Much easier now.

[Jawloms]

Tried a different account and found it all now! Thank you.