Your Chrome Browser Cloud Management subscription will be cancelled on 15 Sept 2023.

[timbo343]

Hi All

 

Anyone getting this in their Google Workspace > Billing > Subscriptions

 

 

Your Chrome Browser Cloud Management subscription will be cancelled on 15 Sept 2023.

 

 

[HC_Netman]

Ours looks OK here.

[timbo343]

Ours looks OK here. [ATTACH=CONFIG]69800[/ATTACH]

 

Hmm, apparently we aren't the only ones to get this message, so let's see what our reseller says.

[DGardiner]

Yeah we have this too

[Primus]

Yeah we have this too.

[DGardiner]

Based on the description of your concern, I can see that you're reporting about the Chrome Browser Cloud Management showing as suspended.

 

Actually, we have been receiving reports with the said issue and we've already reported this to our engineers. They are investigating the root cause as of this moment. Rest assured that as soon as we receive an update, we will let you know immediately.

 

that the response

[timbo343]

OKay, so if you haven't got any Managed Browsers, you will be receiving this error / notification.

[JoeDunc]

This is the latest as of 2:26 PM Central:

 

Thanks for the screenshot, I know that this can be concerning given that you signed up for a free plan, this is a known issue in our backend and we already have reported this to our engineers and they are investigating the root cause as of this moment. Rest assured that as soon as the issue is resolved the Chrome Browser Cloud Management will be restored to active status. We apologize for the inconvenience this has caused you but thank you again for reporting this.

Google Workspace Support, Jefferson2:24 PM

 

Also, we want to assure you that this should not affect any access to Google services nor affect functionality of your users Google Chrome so please do not worry about having interruption on any of your users activity on their browser.

[mwielgusjr]

We are getting the same error. Frustrating!

[DGardiner]

[color=#455A64][font=Roboto]Hello David,[/font][/color]
[color=#455A64][font=Roboto]Your Case #46873065 for Chrome has been updated.[/font][/color]
[color=#455A64][font=Roboto]Case Subject: Chrome Browser Cloud Management licence suspended? not sure if i need to do anything?[/font][/color]
[color=#455A64][font=Roboto]Case Comment :
[/font][/color]
After reviewing the information you provided, we believe that you may have been affected by an issue that has already been resolved. Please review the details below to confirm that we've correctly identified your issue - Suspended/Removed Unused Chrome Browser Cloud Management (CBCM) Subscription:

Status:
Fully Resolved

Description:
You have 0 CBCM devices under management, Google will start to suspend/removed CBCM subscription. And also you will see notifications and banners in Admin Console.
You will eventually lose access to CBCM (but no other subscriptions will be impacted ) as part of our cleanup process. 

If the number of active CBCM devices is 1 or more, your subscription will continue to persist and you can enroll new devices.
If the number of active CBCM devices is 0, your subscription will be suspended/removed because you don't use CBCM subscription.

Workaround:
[Notification and Banner in Admin Console] 
As of 2023/09/12 05:27 UTC, Google developer team cleaned up the suspension and the notification and banners don't appear in Admin Console. 

[How to enable the suspended CBCM subscription]
If CBCM subscription has already been suspended/removed, the customer can re-enable the following steps.
1. Log in Admin Console with Super Admin.
2. Go to Billing > Subscriptions
3. Enable "Chrome Browser Cloud Management"

Current update: 
At 2023-09-12 06:34 UTC (just now):
Dear Administrator,

We are Google Workspace Support Team. We’re writing to let you know the current observed symptom for Chrome Browser Cloud Management (CBCM) Subscription in Admin Console.

[Title]
Suspended/Removed Unused Chrome Browser Cloud Management (CBCM) Subscription

[Description]
You have 0 CBCM devices under management, Google will start to suspend/removed CBCM subscription. And also you will see notifications and banners in Admin Console.
You will eventually lose access to CBCM (but no other subscriptions will be impacted ) as part of our cleanup process. 

If the number of active CBCM devices is 1 or more, your subscription will continue to persist and you can enroll new devices.
If the number of active CBCM devices is 0, your subscription will be suspended/removed because you don't use CBCM subscription.

[Notification and Banner in Admin Console] 
As of 2023/09/12 05:27 UTC, Google developer team cleaned up the suspension and the notification and banners don't appear in Admin Console. 

[How to enable the suspended CBCM subscription]
If CBCM subscription has already been suspended/removed, the customer can re-enable the following steps.
1. Log in Admin Console with Super Admin.
2. Go to Billing > Subscriptions
3. Enable "Chrome Browser Cloud Management"[color=#455A64][font=Roboto]Please review your case and take any actions as requested. If you have any questions or require immediate assistance, please reply to this email to contact Google Workspace Support.[/font][/color]

[RLR]

Ours looks okay but there is a reddit post about this:

 

Sounds like it might be resolved now

[timbo343]

They've fixed the issue.