Any RM experts around?

[donkeymusic]

Hi,

 

Looking for someone tht has RM experience?

 

Thank you

[David44]

We still use CC4 here. I'm sure there are others too. I won't claim to be an expert but post what you need to know and see what happens.

[howartp]

Ditto.

 

Peter

[donkeymusic]

i think i have asked the questions before, but its getting to be more urgent now.

 

So issue one i have with RM is that we pull our users down from Arbor to Unify, then this should link to CC4 and create the accounts in AD, however it doesnt and i presume its a serice accounts that is causing the issue, but i dont know where to look for the config that sets this account, or what permissions it should have, any ideas? thanks

[rmusergroup]

Hi,

 

On the CC4 First Server, normally there is the RM Unify AD Sync Tool where you can define these settings. It should be on the Start Menu in All Programs, and you may need to configure some rules in the tool for your AD Organisation Units.

 

Best regards

James

[foofighterjim]

RM Support Article: TEC5427652 should be a good jumping off point for this type of issue.

[donkeymusic]

RM Support Article: TEC5427652 should be a good jumping off point for this type of issue.

 

Thanks I have read the article and that side of it is all configured correctly, i think teh connection between unify and cc4. Im just looking for the ad sync tool, whihc at the moment I cant locate

[donkeymusic]

Hi,

 

On the CC4 First Server, normally there is the RM Unify AD Sync Tool where you can define these settings. It should be on the Start Menu in All Programs, and you may need to configure some rules in the tool for your AD Organisation Units.

 

Best regards

James

 

Thanks for that, however i dont appear to have RM Unify AD Sync service installed.

 

just going through each server and no sign of it.

Edited July 26, 2023 by donkeymusic

[donkeymusic]

Hi,

 

Just an update as im no further along.

 

We dont use the AD sync, we have rmunifynetworkagent which seems to work with teh services correctly however any changes made in unify i get the following error in the audit log.

 

PRIMARYTSAFAILEDPROCESSING. User: 33buckleyj. CC4 was unable to update User Properties: [Failed to set the attribute "User.DisplayName" for the user "33buckleyj". You do not have permission to modify user details.],[Failed to set the attribute "User.UniqueLearnerNumber" for the user "33buckleyj". Security Exception, Requested 'UserMan.Properties.User.UniqueLearnerNumber.Set.3'].

 

There is a clear communication issue and has to be a user account that is missing the permisions. but i dont know and the RM unify support wont help me, find out which user account and permissions are required to run the process. The account i have in Unify has full permissions. but there must be a default account being used.

 

Any ideas?

 

Thanks

[foofighterjim]

Sorry I can't be of more help, I am actually about to remove RM Unify and I have only ever used it in Link Mode.

 

As a final shot try the following: TEC5797912 & TEC5797903

 

Sorry if you have already been through these.