HPE OfficeConnect 1950 Series Switch JG962A

[GBMicros]

Hi All,

 

We have the above switch and need to reset the admin password for it.

 

We don't have any credentials to log in via the web interface so we believe it has to be done via the console.

 

We have tried connecting to it with Putty, COM3, Speed 9600 and 19200.

 

When the switch starts it shows strange characters in the putty window but nothing legible.

 

If someone knows how to 1. Get access via Putty and 2. How to then reset the password in the console.

 

Any help greatly appreciated.

 

Thanks

GBMicros

[Oaktech]

Have you tried pressing enter twice when the weird characters show up?

[Davit2005]

Try the settings here on page 14 https://support.hpe.com/hpesc/public/docDisplay?docId=c04463762&docLocale=en_US

[GBMicros]

Hi

 

Thanks Oaktech, we did hear about that funny solution.

 

ThanksDavit2005 we now can the the txt.

 

Does anyone know how to reset the password from here?

 

Thanks

[GBMicros]

Hi All

 

Managed to sort it thanks to the help above, as follows if anyone else needs it:

 

1. Install putty

2. Set Putty as follows:

Bits per second - 38400

Data bits - 8

Parity - None

Stop bits - 1

Flow Control - None

3. Plug in console cable (We had USB to RJ45)

4. Turn on Switch and be ready for the following.

5. Press Ctrl+D select option 4 (If you miss it restart the switch)

6. Not long after press Ctrl+B (If you miss it restart the switch and go back to 5)

7. Choose "Skip current system configuration" ours was 7

8. Y to agree

9. 0 to reboot and just let it boot up

10. When booted enter "?" and press enter

11. We then choose to initialize as we just needed to reset the device fully. At this point other option where available.

12. "Y" to continue and reboot

 

Once rebooted look for it on the network with Advanced IP Scanner and reconfigure it.

 

Hope this helps others.

 

Thanks

GBMicros