Mosyle: App Installation Failing (Filter Problem)

[LeMarchand]

Finally moved all our iPads over to Mosyle, and things have been fairly calm. A few niggles, like most of them showing as "Location not enabled" when I know I enabled it on all of them and the update/app update status rarely seeming to be accurate, but they were working fine...

 

Until it was time to install a new app. Has anyone had problems recently? It works fine via my phone, but not with the school's Wi-Fi/filter even though they all picked up and installed apps a few weeks ago. I can uninstall without any problem, just not install.

 

Anyone aware of any changes that have happened recently? I get "The iOS is responding 'rejected: not supported'"

 

[Sheridan]

Last time I saw an error like that it was because the app required a minimum level of iOS/ipadOS and some of the older ipads didn't go that high

[LeMarchand]

Not that as the first pad I looked at needed an update, but installed the app via my phone. The second iPad wouldn't install the app, even after an upgrade to 16.5, unless I used by phone.

 

It was happy to UNinstall apps via the school's connection, though!

[XiJ]

Agree it looks like an iOS version issue (even if the app isn’t detecting it correctly etc)

 

However, I’m interested in what you’ve allowed through the firewall. We allowed the whole apple 17.0.0.0 range as things worked a lot smoothly that way.

[LeMarchand]

Agree it looks like an iOS version issue (even if the app isn’t detecting it correctly etc)

 

However, I’m interested in what you’ve allowed through the firewall. We allowed the whole apple 17.0.0.0 range as things worked a lot smoothly that way.

 

Therein lies the rub. Access to the firewall is mainly via the LA, who have unblocked a lot of things. It was working over Easter, and they haven't made any changes. It's been kicked up a level, so I'm waiting for a callback.