Can't download files from Google Drive on any MAC.

[verysmartbenn]

Hi All,

 

Wondering if anyone else has come across this issue. Seems to be that any student on a MAC device cannot download or zip any files on their google drive. They can download the files on other devices (windows,chromeOS) but seems to be blocking them when they're on a MAC. We have tried updating permissions to the folders and also installing a new chrome version on the MAC aswell as clearing cache and cookies. Started with newer MAC's but has now spread to all ages. Has anyone else had this issue? Any help would be amazing.

 

Kind Regards

-verysmartbenn

[Mrpower]

Hi

Is this happening in your education network or at outside your network? I.E. is your network blocking something? Have you add any restrictions on your Macs from an MDM that might be blocking or conflicting? If you have admin accounts on the Macs is the same problem happening on those accounts? If you have a spare Mac without any MDM or AD or Mobile Config file controlling the Mac, can you check to see if the issue is on that Mac? Have you tried the stand alone Google Drive app on the Macs to see if that has the same issue?