Talk Straight - Anyone else having issues?

[Alastairb25]

Hi,

 

Anyone else having issues?

 

Started two days ago, spurious issues with VOIP phones.

 

Yesterday various drops

 

They insist have no issues, but phone call wait times increased massively suggest we are not alone

 

Suggests they do have any issue?

 

Mikrotik been rebooted and internal tests for us show 940mbps/sec speed tests find point to point

General internet speed has dropped right off to < 100mbps/sec when we usually run closer to 350mbps/sec as if we have some kind of limit or cannot reach destinations

 

 

Thanks,

Alastair

[Jawloms]

All fine here! Sorry.......

[Frodo_Baggins]

Edited post

Edited February 10, 2023 by Frodo_Baggins

[Frodo_Baggins]

Edited post as not fair comment really! Edited February 10, 2023 by Frodo_Baggins

[Alastairb25]

Ours have been usually about 900mbps for both with speed test

 

However a number of issues are leading us to believe its them and not us

 

Internally iperf results of 940mbps PC to Server, onyl dropping to 929mbps via phone

Helpdesk calls not answered

No one answering phone

Phone calls not returned

Our internet usage is hovering lower than 100mbps when we usually go at more than 350mbps

 

I have read some articles suggesting variosu ongonig DDOS attacks relating to Russia and Germany due to the latetr sending Ukraine tanks, unsure how that might come into play if at all

 

Going to mirror some switch ports

 

I would say spikes is the same as us, we normally have very smooth speeds but my images show similar problems, very on and off traffic also we logged loss of ping to 8.8.8.8 ie Google etc and some onsite devices reported internet disconnection

 

 

Thanks,

Alastair

 

- - - Updated - - -

 

Speed test result

 

[SchoolsBroadband]

Hi folks,

 

there's no general issues we're aware of. As per my PM's to @Frodo_Baggins and @Alastairb25 please do escalate your issues via the escalation matrix who will take your cases and ensure a more senior engineer takes a look if you're unhappy with our general response.

 

Thanks

 

Dave

[Steve101]

Yes, we've been having speed issues. Just keep getting fobbed off on the portal.

[RobMason]

If you guys drop me a PM with your school details I can have a look at the tickets.

 

As Dave has said we have no issues with performance at the moment.

Rob