Moysle Automated Enrollment Issues

[Jakeno13]

Hi Guys,

 

We are currently testing out Mosyle and are having a few issues with automated enrollment.

 

Automated enrollment works as it should and pops up with the welcome screen I've configured, but we are having an issue where the profile can be removed from VPN and Profile within the general tab within settings.

 

The Ipads have also got a very small message at the bottom saying this device is remotely managed and can be removed within settings

 

The devices are in Apple School Manager and Moysle and both Syncing together

 

The device's have been previously configured with Meraki and a different apple ID i have removed them from Meraki and also restored the ipad to fully erase the settings

 

Thanks

 

Jake

[snagrat]

If you remove the profile the device should just restart and ADP will just force the device back into Moyles.

[DGardiner]

Hi Guys,

 

We are currently testing out Mosyle and are having a few issues with automated enrollment.

 

Automated enrollment works as it should and pops up with the welcome screen I've configured, but we are having an issue where the profile can be removed from VPN and Profile within the general tab within settings.

 

The Ipads have also got a very small message at the bottom saying this device is remotely managed and can be removed within settings

 

The devices are in Apple School Manager and Moysle and both Syncing together

 

The device's have been previously configured with Meraki and a different apple ID i have removed them from Meraki and also restored the ipad to fully erase the settings

 

Thanks

 

Jake

 

in the enrolment profile you can set wether it can be removed iirc

[Jakeno13]

If you remove the profile the device should just restart and ADP will just force the device back into Mosyle.

 

Hi,

 

When i do this it removes the profile entirely and wont populate the remote management screen again and when i check in apple school manager i can see the device has been removed

 

Thanks

 

Jake

[snagrat]

Are you using ADE (formerly DEP) with ASM?

[Jakeno13]

in the enrolment profile you can set wether it can be removed iirc

 

This was already configured as below

 

 

Thanks

 

Jake

[Jakeno13]

Are you using ADE (formerly DEP) with ASM?

 

Yes I've attached a screenshot below all the devices are configured with Mosyle ADE

 

Edited February 10, 2023 by Jakeno13

[Brimstone]

Yes I've attached a screenshot below all the devices are configured with Mosyle ADE

 

[ATTACH=CONFIG]68048[/ATTACH][ATTACH=CONFIG]68049[/ATTACH]

 

All that means nothing if you are not requesting the iPads are enrolled by the reseller you are buying them from. If you are using AC3 to add devices to ASM before enrolling with Moysle, the profile can be removed by the end user 30 days after iPad has activated.

[Jakeno13]

All that means nothing if you are not requesting the iPads are enrolled by the reseller you are buying them from. If you are using AC3 to add devices to ASM before enrolling with Moysle, the profile can be removed by the end user 30 days after iPad has activated.

 

Hi,

 

These iPad's haven't been recently bought through a reseller they are old ones previously enrolled in Meraki with multiple Apple ID's not using ASM.

 

I have confined this into one ASM account with Mosyle as my prefered choice of MDM. I am just trying to re-purpose these old devices for better use.

 

 

To get the devices into ASM i am using Apple Configurator like you have mentioned i wasn't aware the profile could be removed until after the 30 day grace period.

 

Thanks

 

Jake

Edited February 13, 2023 by Jakeno13