iPads losing Wi-Fi connection

[Mixed]

Hi all,

 

We have a bank of around 120 iPads ranging from iPad Air 2 up to iPad (8th gen) - all controlled through JAMF

 

For those iPads that are assigned to one user (class teachers) a fair few of them are losing Wi-Fi connection after a few minutes or each time the device is locked/restarted, we have not had this issue on any shared device.

 

Wi-Fi works for all other devices in the school with no issues.

 

Solutions tested:

Updating to the latest IOS - X

Wiping the device completely and reinstalling user profiles - X

Pushing profiles containing Wi-Fi credentials back out to the device - X

Manually inputting Wi-Fi credentials to each iPad - X

Testing a different Wi-Fi - X

 

Each of these allows connection for a few minutes but then experiences the same issue of it completely dropping out as before, any other suggestions are welcome as this is getting difficult for class teachers to use their devices on a daily basis.

[DGardiner]

Hi all,

 

We have a bank of around 120 iPads ranging from iPad Air 2 up to iPad (8th gen) - all controlled through JAMF

 

For those iPads that are assigned to one user (class teachers) a fair few of them are losing Wi-Fi connection after a few minutes or each time the device is locked/restarted, we have not had this issue on any shared device.

 

Wi-Fi works for all other devices in the school with no issues.

 

Solutions tested:

Updating to the latest IOS - X

Wiping the device completely and reinstalling user profiles - X

Pushing profiles containing Wi-Fi credentials back out to the device - X

Manually inputting Wi-Fi credentials to each iPad - X

Testing a different Wi-Fi - X

 

Each of these allows connection for a few minutes but then experiences the same issue of it completely dropping out as before, any other suggestions are welcome as this is getting difficult for class teachers to use their devices on a daily basis.

have you made sure the pushed out wifi profile has mac randomisation turned off? this will make the mac rotate every time it comes out of sleep iirc - it also eats up your dhcp servers addresses

[Mixed]

Nice one, looking good on this test iPad.

 

Strange how it suddenly stopped working after 7/8 years of being set up in this way.

 

Thanks for the speedy solution!

[DGardiner]

i think if the ipads were configured before mac randomisation was added, it stayed off. if youve recently wiped them it defaults to on.

[DGardiner]

Oh probably also worth adding, the SSID needs to be the correct case in the profile otherwise the mac randomisation on/off setting wont apply!

[Brimstone]

And ensure location services is turned on.....

[Face-Man]

I've found unless you have auto join turned on it will drop the wifi connection when locked.