InVentry Console > Late arrivals marks stuck on Pending

[mnaim]

Good Morning,

 

Our InVentry system is synced to our MIS (SIMS). Usually pupils who arrive late will be picked up by InVentry and automatically updated on SIMS. However, we have been having an issue with the marks just being stuck on pending. They aren't updating on SIMS. Any suggestions?

[HC_Netman]

Have you tried calling their support? We had the same thing a few weeks back (although Bromcom not Sims) and they resolved it quickly for us.

[mnaim]

I wanted to test my luck and see if I could find a solution before calling them, however, I will contact them.

[ozydave]

I've had this happen before.

I have had to give both of the Inventry services a kick on the server.

Might be worth a try?

[mnaim]

Hi,

 

Yes I did this since InVentry never responded and there phoneline was spammed with calls. I went into the MIS server > Services and restarted both the InVentry Service Monitor and InVentry SIMS Connect API (Our MIS is SIMS). After 10 minutes, I checked InVentry again and it started saying Completed not Pending.