Mosyle - reset or disable PIN on teachers iPad

[TwistedHelixis]

Hi,

 

Just handed out our new iPads and had Mosyle ask them to setup a PIN, which worked well.

 

Problem is one of the teachers has already forgotten the PIN she entered and I can see at least 3 settings that might let me reset the PIN from Mosyle web manager.

 

So in Mosyle > Management > Devices overview > teachers iPad > more (pull down list) I have....

 

Disable activation lock

Remove lock Passcode

Remove restrictions Passcode

 

Any idea which one I need to select?

 

Thanks

[DavR]

I use Meraki, no Mosyle, but I'm pretty sure it's Remove lock Passcode.

[tmoon-mint]

Remove lock passcode.

[StevieM]

I had a similar issue yesterday, so I sent a Remove Lock Passcode command. Unfortunately, the iPad had been turned off and wouldn't reconnect to Wi-Fi until the user entered the passcode; ergo, it won't receive the command.

[TwistedHelixis]

had a similar issue yesterday, so I sent a Remove Lock Passcode command. Unfortunately, the iPad had been turned off and wouldn't reconnect to Wi-Fi until the user entered the passcode; ergo, it won't receive the command.

 

Oh that's a catch 22 issue. I'm new (ish) to iPads, what will you do in this situation to get the iPad up and running?

[TwistedHelixis]

Thanks for all the suggestions, I haven't had a chance to test the Remove lock passcode option, as the teacher has now remembered her passcode.

[StevieM]

Fortunately, we still have the old Mac Mini that I used to set up the first batch of iPads, so I'll connect it via USB and do a full reset.

[Dan2025]

Fortunately, we still have the old Mac Mini that I used to set up the first batch of iPads, so I'll connect it via USB and do a full reset.

 

Our Mac mini likes to crash randomly, which made adding all the old iPads onto ASM a bit like Russian roulette.

 

I've started using Itunes & then boot into recovery on the iPad & refresh that way.

[StevieM]

Our Mac mini likes to crash randomly, which made adding all the old iPads onto ASM a bit like Russian roulette.

 

I've started using Itunes & then boot into recovery on the iPad & refresh that way.

 

Ours is pile of , too. I may have to install iTunes on a PC if the Mac can't manage it.