Mosyle - Apps not appearing on homescreen

[chall]

Hi,

 

I'm starting to pull my hair out with this, i'm wondering if anyone can help.

 

I'm currently using the "free" version of Mosyle which does everything i need to do, however i'm not allowed to raise any support tickets without me upgrading to premium, hence me posting here.

 

I've got a load of iPads on there which have been put into shared trolleys with various restrictions on there, no issues whatsoever

 

Generally, i disallow most of the system stuff/apps as i only want students accessing apps that I've installed via VPP.

 

I've added some old iPad Airs to our MDM and currently trying to set them up as a shared trolley, however with these iPads, as soon as i add them to the shared trolley, all the apps disappear from the homescreen apart from the system app, however i can see by the MDM and iPad system settings that the apps are installed.

 

If i remove the device from the shared trolley and add it back to limbo, all the apps show up but then there's no other restrictions on the device.

 

I'm assuming that it's a restriction that's causing the apps not to appear, but I've got restrictions on my other shared trolleys and the apps show up on them.

 

Many thanks in advance.

[kidpressingbuttons]

have you got a blocked/allowed profile set?

[RLR]

Can you view the history of commands sent to the iPads? This should tell you what's being installed when you add them to the Shared Trolley.

[chall]

Yes i have a blocked apps list set. I've blocked the majority of the system apps, but i've never bothered setting an allow list as i've never needed to because the VPP apps install on the other iPads without it.

 

I've tried setting up an allow list with the apps that i want, however that hasn't made any difference.

[chall]

Sorry guys, I've just figured it out. It was a restriction added to the device. Thanks everyone.