ActivInspire crashing and corrupting files

[GlennJames]

We've been using ActivInspire 2.22 quite happily for a long time now, but since coming back after the summer a couple of users reported issues with the app crashing and trashing flipcharts. We've now got a more users complaining of this issue and just wondered if anybody else is seeing this or if it's just our school? I tried updating to 2.24 over the weekend to see if it helps, but it hasn't!

 

The PCs were updated to 21H2 over the break but ActivInspire itself hadn't been updated before this weekend. It's happening on staff laptops which aren't connected to screens, and staff desktops which are connected to screens, so I don't think it's a driver issue.

 

There's also a Mac user with the same crashing / corruption issues so it looks like it's not just a Windows thing.

 

Is anybody else having issues like this?

 

TIA Glenn

[dobbyit]

I know its not much help, some staff have reported it removes all content from the page when they go back a page and replaces it with a blank page. Just upgraded to 2.6 and had no more reports unless staff arnt not reporting the issue beacuse I said I was looking into it.

[DavR]

After various problems with newer versions, we hung on to ActivInspire 2.14 for quite a while. However, when we upgrade to 21H2, we had performance issues and had to upgrade to 2.24. Whereupon we also had the frequent crashing issue.

 

I've got two teachers testing a fix for me at the moment, which is to delete all the temp files and ActivInspire profiles, as per this article. It's early days, but so far it's looking positive.

[GlennJames]

Thanks for the replies - I'll try clearing out the settings and temp files and see if that fixes the issues. If not, somebody on the Promethean forums suggested downgrading the version which I'll try if we still have problems.

 

I did log a call with Promethean but so far, I haven't heard anything from them.

[DavR]

Best of luck with Promethean support. This issue was discussed at length with them with previous versions, but no-one ever came out with much of an answer. There was a long thread on their support forum about it, but that seems to have been archived now.

 

Here's some background reading of last time we tried to get this fixed - http://www.edugeek.net/forums/promethean-direct-support/221002-activeinspire-closing-crashing.html.

[round2it]

we still use a very early version of inspire

 

if it aint broke dont fix it, no issues of corruption here