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GlennJames

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About GlennJames

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  • Occupation
    ICT Technician
  • Location
    Leicestershire
  1. GlennJames
    Thanks for the replies - I'll try clearing out the settings and temp files and see if that fixes the issues. If not, somebody on the Promethean forums suggested downgrading the version which I'll try if we still have problems. I did log a call with Promethean but so far, I haven't heard anything from them.
  2. GlennJames
    We've been using ActivInspire 2.22 quite happily for a long time now, but since coming back after the summer a couple of users reported issues with the app crashing and trashing flipcharts. We've now got a more users complaining of this issue and just wondered if anybody else is seeing this or if it's just our school? I tried updating to 2.24 over the weekend to see if it helps, but it hasn't! The PCs were updated to 21H2 over the break but ActivInspire itself hadn't been updated before this weekend. It's happening on staff laptops which aren't connected to screens, and staff desktops which are connected to screens, so I don't think it's a driver issue. There's also a Mac user with the same crashing / corruption issues so it looks like it's not just a Windows thing. Is anybody else having issues like this? TIA Glenn
  3. GlennJames
    I've got the M1 model with a 256GB but it doesn't cache so can't really advise! Before we moved to Exa Quantum, we used to use a MacBook Pro with a 128GB SSD in for caching when I was refreshing the iPads over the summer break. Approx 100-ish devices, with maybe 20 apps installed and the cache set to 40GB and I didn't run into any problems.
  4. GlennJames
    The best solution I can come up with is to admit defeat, give up and move on to the next problem.
  5. GlennJames
    I just thought I'd update this thread I've finally reached the conclusion. Here's the content caching best practices from Apple article https://support.apple.com/en-gb/guide/mac-help/mchl9388ba1b/mac : - Content caching best practices The following are best practices for content caching. Whenever possible, you should follow these recommendations: Allow all Apple push notifications. Don’t use manual proxy settings. Don’t proxy client requests to content caches. Bypass proxy authentication for content caches. Specify a TCP port for caching. (See Port key in Configure advanced content caching settings.) Manage inter-site caching traffic. Block rogue cache registration. Use a static public IP address for content caches. Here's the response from Exa: - I can already see the issue see below: "Don’t proxy client requests to content caches." "Use a static public IP address for content caches." We are unable to send traffic without it coming from a proxy as this is how the filtering works, it makes sense why it worked on Fusion but now does not on Quantum as Fusion did not use a proxy service. the static IPs are also not possible as we use a load balance of IPs as you are on a proxy service, unfortunately, we are not going to be able to fix this due to Apple not accepting dynamic ips and proxy connections. So basically don't buy a Mac Mini and expect to use it for content caching if your ISP is Exa and you are on their Quantum platform.
  6. GlennJames
    Thanks for the tips. I've ran the Jamf tester on the Mac Mini and passed the results and the Apple KB article back to Exa. The Jamf tester gave a few SSL certificate errors for a handful of Apple URLs so hopefully Exa can bypass these and we might finally get somewhere!
  7. GlennJames
    Well, I've checked all the settings, added the correct IP ranges, DNS settings etc., and content caching still isn't working. I've tried just about every combination of settings on the Mac but nothing seems get things moving. The only time I've had this working is when I took the Mac Mini home and it cached without any problems! I've got two others schools with Mac Mini's used for content caching and they just work - the big difference is that they have different ISP's. I'm pulling my hair out with this. Does anybody have any other suggestions? Failing that, does anyone have a direct contact for Apple education support? I tried the standard helpline but they couldn't really help with this.
  8. GlennJames
    That's great - many thanks. I'm back at the school tomorrow so I'll have another crack at it and hopefully I can get it working this time.
  9. GlennJames
    Thanks for that k-strider. I did try to add some I ranges but I can't remember off the top of my head what they were. I'm back at the school on Wednesday so I'll check them then. Did you have to add the DNS entries as advised on under the DNS configration section? I figured out the correct syntax to add the entry with the ranges I entered on my DNS server, but it didn't make any difference. Do you have the DNS entries in place on your setup?
  10. GlennJames
    Hi, We recently bought 32 iPads and a M1 Mac Mini to act a a caching server for iOS and app updates. Our ISP is Exa Networks and we use the SurfProtect 'Quantum' filtering platform, having moved from their 'Fusion' platform a few months back. When we had Fusion in place, I used a Mac Book as a caching server and it worked great but since we've moved to Quantum, I just can't seem to get the new Mac Mini to cache anything. Quantum uses a proxy server for filtered traffic from domain joined Windows devices, but the iPads and Mac Mini do not use the proxy settings so use the default transparent proxy instead. The schools devices appear externally as several different public IP addresses within a range. I have tried all sorts of combinations of settings on the caching server option screen but just can't get this to work. The Mac Mini and iPads all work as expected when I connect them at home using the default options so I know it should work and it used to work before we moved to Quantum. I was just wondering (hoping) that somebody else here might have come across this issue before and could give me a few pointers of things to check? Thanks in advance. Glenn
  11. GlennJames
    I agree, but I thought this would be a good place to start as training is included in the scope of work as far as I know. It's more about improving staff confidence than a full blown training programme, so I'd love to hear from anyone that has had a good experience with a particular partner.
  12. GlennJames
    Hi all, Does anybody have any opinions about which partner to use for the DfE Digital Learning Platform grant for Office 365? Any really good / bad experiences? What I'm trying to do is pick a partner that can deliver staff training for Office 365 / Teams that ticks our boxes and not theirs. I've heard of a couple of schools where the training was whizzed through and left staff totally confused and that's what I'm trying to avoid! Has anybody had any outstanding Office 365 / teams training as part of their set up? Any recommendations would be greatly appreciated. Thanks in advance, Glenn
  13. GlennJames
    I know this thread is years old but I've just found a solution to the problem. Even though I have a GPO setting the default printer, it is not picked up by Natural Art - I guess because the software is so old. All you need to do is run a simple VBS login script to set the default printer again. I use: - Set WSHNetwork = CreateObject("WScript.Network") WSHNetwork.SetDefaultPrinter "\\\" I have it running on the same printer deploy GPO with loopback and it seems to work just fine.
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