[bromcom] unable to add teacher for PIN or SSO

[E_G_R2]

Hi,

 

we had a member of staff leave last year and then return to cover maternity. Their details are in the staff part of BROMCOM but they can't SSO login.

 

I've tried to add them in for SSO but when i try and link them using the 'Link User to Existing Staff Record' they don't appear. If I add them in manually it says that their email address is already in us.

 

Anybody got any ideas. Our usual BROMCOM person has gone and our Data Person says they only do pupils and this has landed in my lap.

Edited September 7, 2022 by ZeroHour

[supportman]

Make sure the user is a current member of staff, if its not showing in linked staff then you need to work out why. Try the filters.

[E_G_R2]

where do i see if they are current? I can't see anything obvious like a tick box to make them current

[supportman]

where do i see if they are current? I can't see anything obvious like a tick box to make them current

 

Staff >> Search filters >> Current (pulldown)

[E_G_R2]

They are set as current so im stuck as to why I can't register them for SSO

[Rob_D]

Do they still have a legacy account under Modules>Setup>System users?

[E_G_R2]

Hi,

 

there is no account for them in system users. I can't link and existing (she does exist) and I can't create a new one here for them as it says email address already in us.

[Bromcom_Support_2]

Hi,

 

we had a member of staff leave last year and then return to cover maternity. Their details are in the staff part of BROMCOM but they can't SSO login.

 

I've tried to add them in for SSO but when i try and link them using the 'Link User to Existing Staff Record' they don't appear. If I add them in manually it says that their email address is already in us.

 

Anybody got any ideas. Our usual BROMCOM person has gone and our Data Person says they only do pupils and this has landed in my lap.

 

Good afternoon, thank you for comment. Can you please raise a case for this with Bromcom Support

 

Kind Regards