paid for ipad apps and new management of ipads

[cmwillo]

hi

the company who now supports our IT in school wants to blitz our existing ipads and use Jamf to manage them. All well and good except we have copies of a very expensive app installed and apparently there is a problem because the app is associated with an apple ID and jamf doesn't support Apple ID's.

Has anyone else come across this and is there a fix?? I am in contact with the developers of the app but don't hold out much hope that they will be able to help.

TIA

Christine

[djm968]

Depends of the type of account that was used to purchase the apps. If it was purchased using an Apple VPP account, you can invite the account into Apple School Manager and you should be able to get access to the apps. Jamf supports Apple School Manager so that it shouldn't be an issue. However, if the app was purchased using a personal ID, unfortunately AFAIK, there is no way of getting these into ASM and your MDM

 

JAMF - Apple School Manager

https://www.jamf.com/lp/apple-school-manager-pro-school/?gclid=CjwKCAjwq5-WBhB7EiwAl-HEkupiJKmpH10LVlacAV6YkhTuVN9uq6HbbQMpVNYxpIZ67n7E4E1Y2hoCELQQAvD_BwE

 

Apple School Manager

https://support.apple.com/en-gb/HT208257

Edited July 8, 2022 by djm968

[cmwillo]

I think the business manager did purchase with a Apple VPP account. How can I check?

[djm968]

The business manager would've received a Volume Purchase Program invoice to the email address of the apple VPP account that was used for the app purchase. I'm not sure if there is any other way to check TBH, other than inviting the account to join your Apple School Manager.

[tmoon-mint]

I suspect what they mean is that this app was purchased using redemption codes back in the old VPP days before managed distribution was a thing. If this is the case the codes can only be migrated if they are unredeemed.

 

Migrate from redemption codes to managed distribution – Apple Support (AU)

[Brimstone]

hi

the company who now supports our IT in school wants to blitz our existing ipads and use Jamf to manage them. All well and good except we have copies of a very expensive app installed and apparently there is a problem because the app is associated with an apple ID and jamf doesn't support Apple ID's.Christine

 

All MDM's can work with devices that have apps installed via the MDM and device assignment and apps installed using a Personal Apple ID. With Personal Apple ID's the apps belongs to the end user not the school, so the app can not be reclaimed if the end user leaves the school. If the app is 100% cloud based then no data would be lost when the iPad gets reset and you can edit/change the login for the new user.

Has anyone else come across this and is there a fix?? I am in contact with the developers of the app but don't hold out much hope that they will be able to help.

TIA

Christine