[sims] SOLUS3 failing to download

[Chuckster]

I have upgraded Solus3 to the latest version (3.12.59.5). I now need to upgrade Solus3 on the clients and thereafter SIMS .Net.

 

However, it fails. Solus3 is looking at the old URL of Capita and not EES. Where do I make the changes so it pulls the data from the correct URL?

 

Edited May 12, 2022 by Chuckster

[Michael]

I had this exact issue - I had to log a call with the support provider and it took maybe 30 mins to resolve.

[3s-gtech]

Same - ESS fixed this for us very quickly. Didn't really focus on what they did to fix it - possibly just re-checking for updates (last 3 months) via Settings, then re-downloading those updates and seeing if the URLs update when doing so.

[Michael]

Glad it's not just me - clearly software related issues with the change of URL.

[Chuckster]

I pretty much figured that might be the case.

[Koldov]

How did you get SOLUS to 3.12.59.5...?

 

I had a similar situation a while ago, but I couldn't even get the latest SOLUS to update (through SOLUS - because it had the wrong URL) although it showed in the list of updates, there was a version to download that seemed to set it straight.

 

http://www.edugeek.net/forums/mis-systems/227389-sims-spring-2022-error-solus-update-new-url.html

[3s-gtech]

On the server? Had to manually patch it - https://customer.support-ess.com/csm?id=kb_article_view&sys_kb_id=f63930aa1bf2091c551b8557d34bcbb0

 

On the clients? Check for updates in the console, it appears in the list, deploy.

[Boredguy]

How did you get SOLUS to 3.12.59.5...?

 

I had a similar situation a while ago, but I couldn't even get the latest SOLUS to update (through SOLUS - because it had the wrong URL) although it showed in the list of updates, there was a version to download that seemed to set it straight.

 

http://www.edugeek.net/forums/mis-systems/227389-sims-spring-2022-error-solus-update-new-url.html

3.12.59.5 was released back in October time and your SIMS Support should have notified you. If you contact your current SIMS support they should be able to provide you with the download file.

 

I've just called SchoolICT to get a blasted "Test update" for FMS removed since it keeps looking to capitalsolus to download instead of ess-solus which interrupts all my other patches downloading correctly

[Michael]

That's correct, Solus isn't smart enough to skip updates it can't download and proceed to the next. If it did, this probably wouldn't be an issue.

[dobbyit]

I am not able to download the latest SIMS patch last night using solus, left it with support (ESS) but not resolved