Papercut Problem

[strawberry]

Hello All,

Some users have stopped receiving the pop up for papercut, it's running, it just doesn't pop up when people print. It looks like their jobs aren't being received on the system either.

 

Any ideas?

[DeGrimmy]

We had the same issue yesterday when trying to print a subsection of a large-ish Google Doc where Papercut was running but the charge window wouldn't appear. After much faffing around to no avail (logging off and back on again, DelProf on the computer), I downloaded it as a PDF and used Adobe Acrobat to print instead, and that worked. Not sure why Google had issues, as it seemed to be with that particular Google Doc.

[PaperCutterBrenda]

Hi there - PaperCutter Brenda here! We've got an article that goes into troubleshooting the pop-up client here: https://www.papercut.com/kb/Main/UserClientPopupAndNotificationIssues

 

I've not heard of any problems specifically with Google Docs, so probably best to raise a ticket with your reseller or our support team at [email protected] to get it sorted. Hope that helps!