[sims] SIMS Teacher App CTD on login

[Garacesh]

Is anybody else seeing this issue? SIMS Teacher App on iPads looks to be crashing to desktop (homescreen?) when any user tries to log in.

 

Tried reinstalling the app, removing and deleting the device and giving it a new device code, even over my phone's mobile data instead of via our filter. Same results.

Weirdly the device code did successfully get used, as the device now shows as 'Associated'

[David44]

We don't use SIMS Teacher app but I do subscribe to the service status page on the ESS website and there was an alert earlier for this issue. See here...

https://customer.support-ess.com/csm?id=kb_article_view&sysparm_article=KB0037319

[Garacesh]

At around 3pm people started saying it was working again, so all seems to be sorted now.

@David44 thanks for the status page. Bookmarked that one

[LOUD]

Same issue here yesterday. Believe issue is fixed as well.

Will bookmark this webpage as well. Thanks!!

[RLR]

This has been updated and seems to be working. Youl will need app version 5.4.13