Sibelius License Server

[smithk2306]

We recently suffered a cyber attack which took out all our servers including all backups so i am rebuilding the domain from scratch.

I have the install files for the Sibelius license server and system ID etc from our old server but as i need to install this on a completely new VM the details are invalid.

The only instructions i can find for moving the Sibelius license server to a new server is to manually de-activate the old server first. As the old server is dead i cannot do this.

Has anybody any idea how i can de-register the old server through the Avid account and activate on the new server?

I've installed the software on the new server and just need to get it registered now, probably using an offline method because the servers are now greatly restricted for Internet access.

 

Cheers

[3s-gtech]

I would expect you need to speak to Avid support, who should be able to manually free up the license. They may charge a fee for this (Solidworks do).

 

Getting hold of Avid support could be interesting, though a colleague has contacted them recently and they were really good.

[ITGURU]

Sorry to hear of your cyber attack. do you know how it occurred/the source?