Microsoft 365 - Currently unable to add a user, or reset password etc

[SimonL]

Hi,

 

We provide IT support to a primary school.

 

I have Admin access to their Microsoft 365 account and have routinely added users, deleted users, reset passwords etc.

 

Yesterday, I was unable to add a new user and received an error message - "Sorry, we can't process your request right now. Wait a few minutes and then try again"

 

 

I have tried again today and still receiving the same message. Similarly, currently unable to reset account passwords.

 

There are plenty of unassigned licences.

 

Any ideas ?

 

Thanks.

Edited October 7, 2021 by SimonL

[chazzy2501]

The session has timed out but it hasn't prompted you to log in again. Giving a silly error doesn't help.

[round2it]

try a different browser

[SimonL]

Thanks.

 

Not sure that's the problem though. I have tried logging in from various devices, on different networks, different browsers etc and getting the same problem consistently. Looks like it is an account specific problem, as I can still carry out these functions on other accounts that we support.

 

It's obviously let me into the account as Admin, but I did wonder whether there might be some sort of lock on activity within that account.

[Jay241]

I've had a few people say this to me today that they are unable to access the admin panel of Microsoft or make any changes.

 

For me personally its been working fine, but i know Microsoft services have been dropping in and out all day for me today.

 

Possibly log a ticket with them id suggest as i knows others have been having issues.

[Oaktech]

My tech had this yesterday and the admin app worked fine. I assume it's an issue their end...