School Data Sync - SIS ID aligned with old UPN - how to change?

[Max_Power]

Wondered if anyone can help, struggling to find an answer and Microsoft aren't quick to respond.

 

We have a number of users who have changed their name, subsequently we have changed their details in AD and AAD, including their UPN.

 

When we now run our profile on SDS, their new UPN is present but it isn't aligning with their SIS ID as it did previously and therefore not adding them to their Teams.

 

The error in the log shows "Student cannot be updated as no matching entry in Active Directory was found. Verify the identity matching criteria for the profile." this appears to be because the SIS ID is still registered to the users old UPN.

 

How do I get the new UPN to align with the original SIS ID?

 

Thanks in advance.

[snagrat]

Update the csv file with the correct info and upload the files again

[Max_Power]

The CSV files have the correct information in them. For some reason SDS still thinks that SIS ID is associated with their old UPN

[Max_Power]

Suddenly decide to update itself! Must be a time thing like everything else at the moment.

[akidosaint]

I'm having a similar issue the annoying thing this only happening for a new starter (mid school transfer) who I've appended to the end of students list. Strange thing is school does not have azure ad synch. set up. I carried out reset synch user is in Azure just not updating the SIS