jmak Posted July 16, 2021 Posted July 16, 2021 I have a Latitude 7350 2-in-1. I've just bought a K10A docking station from eBay (business seller I've bought quite a few things from before for school) which is specified as compatible. The laptop doesn't detect the docking station at all - no connection sound and no charging symbol in the tool tray. The seller was very apologetic and sent a replacement by next day delivery, but I'm getting exactly the same result. Two DoAs seems very unlucky. The power supply speed matches the requirements down on the docking station. Any ideas?
jmak Posted July 16, 2021 Author Posted July 16, 2021 I have a Latitude 7350 2-in-1. I've just bought a K10A docking station from eBay (business seller I've bought quite a few things from before for school) which is specified as compatible. The laptop doesn't detect the docking station at all - no connection sound and no charging symbol in the tool tray. The seller was very apologetic and sent a replacement by next day delivery, but I'm getting exactly the same result. Two DoAs seems very unlucky. The power supply speed matches the requirements down on the docking station. Any ideas?Well this is embarrassing... I've dug out an HP power supply which says it has exactly the same voltage, current and power output and the docking station now works [emoji15]... Apart from the HDMI connection. The monitor picks it up and then says input signal not found. [emoji17] The USB ports all work. I was having a similar intermittent problem with the mini display port adaptor I was using before. I thought either the port on the laptop was flakey (it's old) or the adaptor was dodgy, which is why I bought the docking station in the first place. I've tried a range of cables and laptops which all work correctly with the monitor. I've also tried the laptop and docking station with an LG monitor and connecting the HDMI cable immediately sends it to sleep, so it seems to be the laptop. Obviously I'm not going to get any support from Dell for such an old laptop. Any thoughts?
Norphy Posted July 16, 2021 Posted July 16, 2021 I had one of those docks with a Venue 11 Pro tablet a few years ago and I found they were extremely fussy about the DisplayPort adapters that they used. I seem to remember the ones that worked best were VGA adapters, oddly enough. 1
jmak Posted July 17, 2021 Author Posted July 17, 2021 Just to close the loop, I ordered a Display Port to VGA cable and it's rock solid. I'd never have got to that without your advice.
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