Keyboard Not Starting

[LansITGuy]

Good afternoon all.

 

We've had one of the weirdest issues I've ever seen come through the office and I though I'd pose this to the hive mind to see if anyone else has ever seen this or has any ideas what could be going on.

 

To preface, this is a GeoBook from the DfE project.

 

A pupil has found that their keyboard has stopped working. We've done the usual tests such as remove drivers, ensure the device is enabled etc and no joy.

 

But, we have found that if we open Setting > Ease of Access > Keyboard, the keyboard starts to function. Just by opening that menu they keyboard kicks in. Reboot the device and the keyboard stops again until we open that menu. SFC has been run and no major issues found and the drivers seem to be up to date. No other devices show the same issue, but we don't have many out.

 

Does anyone have any clues? This is just a minor, but annoying, weird one!

 

Cheers all.

[Oaktech]

I've got no answer, but if it's any consolation I've got some Lenovo devices that also came through the DfE that do exactly that on occasion.