gmaguire Posted June 17, 2021 Posted June 17, 2021 We are using ActivInspire 2.21.69365 on Windows. We have the typical AD setup with redirected documents. We also have a VPN for connecting externally. While logged in to a local account, ActivInspire will launch in a few secondsWhile logged in to a network account connected locally it will take a bit longer, around 30-40 secondsWhile logged in to a network account, but through our Direct Access VPN, it will take 20+ minutes to launch As far as I know this has not been an issue with any other programme. Anyone know what's causing this? 1
yac2016 Posted June 17, 2021 Posted June 17, 2021 I think it maybe to do with roaming profiles, have you added the admin.ini file to the activ inspire install folder. Line 12 needs to be edited to point to the users folder in app data...
gmaguire Posted June 17, 2021 Author Posted June 17, 2021 I configured an admin.ini using the template on their site https://support.prometheanworld.com/article/1123/ Then dropped it into the activinspire install folder. It's still taking forever through the VPN, unfortunately
gmaguire Posted June 17, 2021 Author Posted June 17, 2021 I'm testing the VPN connection using the Wi-Fi hotspot on my phone. It just hangs on the splash screen, and as soon as I disconnect from my phone and connect to the local Wi-Fi it goes straight into ActivInspire.
gmaguire Posted June 24, 2021 Author Posted June 24, 2021 Promethean support have told me to disconnect from the VPN, then launch ActivInspire, then reconnect to the VPN. For whatever reason this does actually work. So now I have tell the teachers that this is the "solution".
saudus Posted December 10, 2021 Posted December 10, 2021 When you say takes ages to load, are you referring to the loading screen hangs and the application appear as "not responding" before the flame animation kicks and the application finally loads? We have had this an intermittent fault for a couple of months, we have reconfigured our admin.ini file, but it still keeps coming back. If we run the application as administrator it loads almost instantly! Promethean support have been no help. I'm now trying to get our maths department to switch to Classflow, Any suggestions very welcome. Steve
yac2016 Posted December 10, 2021 Posted December 10, 2021 When you say takes ages to load, are you referring to the loading screen hangs and the application appear as "not responding" before the flame animation kicks and the application finally loads? We have had this an intermittent fault for a couple of months, we have reconfigured our admin.ini file, but it still keeps coming back. If we run the application as administrator it loads almost instantly! Promethean support have been no help. I'm now trying to get our maths department to switch to Classflow, Any suggestions very welcome. Steve Do you use roaming Profiles? Worth looking at admin ini file in the activ inspire folder, add location to app data to the activ folders create them if not in there. Will load in 2 seconds after. Not had the issue anymore but dug out some old stuff: Edit admin ini, change to correct location roaming or local 12=C:\Users\%USERNAME%\AppData\Roaming\ActivInspire Make sure you can see this Add the folder to C:\Users\Username\AppData\Local\ActivInspire (add the ActivInspire folder)
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