FFS Dynabook C40-g-109 no sound driver (edit)

[chazzy2501]

New DFE laptops, re image, no sound, no driver, driver doesn't exist anywhere on the entire web... wtf?

 

I copy and pasted the device ID into google and for the first time I've ever seen I got 3 adverts and NO results!

 

The driver page for the devcie lists only realtek audio drivers (which I tried in desperation) I tried the intel display and chipset... no luck.

 

1 hour pi55ing around whith this thing......

 

 

argh! sound worked before re-image,,,

 

 

INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_3100F021

Edited March 24, 2021 by chazzy2501

[bknaggs]

Have you got any that haven’t been re-imaged yet?

[chazzy2501]

damn it its a c40-g-109

[TriggerHappyUK]

You could check in C:\Windows\System32\DriverStore\FileRepository from a laptop that has yet to be re-imaged

 

Or you could use the Driver Solutions Pack (https://drp.su/en)

Edited March 24, 2021 by TriggerHappyUK

[mullet_man]

I took the drivers from a yet to be imaged Dynabook, ours are a different model number to yours but had similar issues with the drivers missing when I imaged one.

 

The support site lists the laptop but has no drivers on it, I tweeted them but they never got back in touch.

 

Do yours have those awful chargers? Without the brick? No idea where I'd get replacements for them if they die.

[chazzy2501]

you know it strange it also doesn't have any service utility in the downloads for this laptop. (you auto drivers and health check guff)

 

I'll look for the utility as well.

[chazzy2501]

got another one before i image it the device hardware id is : HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_3100F0 21 and used realtek drivers! 6.0.9075.1 (same as the website!)

[chazzy2501]

found the driver path on original, found driver popped onto other laptop and... no.

 

forced the driver an it installed as realtek audio without bluescreening but still no sound. need the realtek sound service as well? can't fathom how to force it's install when the installer insists no realtek device is installed.

 

I'm reimaging the laptop with my teacher image and will first install sound driver to see if something is very wrong with this install.......

[chazzy2501]

SOLVED!

 

OK the teacher image was 1909. I did the audio driver install immediately and fail.... I installed 20H2 from Microsoft for a clean install and the sound worked before I even grabbed the drivers.

 

A confusion is that all day yesterday I'd installed the 1909 teacher image but had updated to 20H2 before testing.... So updates not supported?

 

The hardware ID has changed the the HDAUDIO from INTELAUDIO on the fresh 20H2 install, rather that the upgraded 20H2.

 

I'll have to make a new teacher image. (I was going to just not now)....

 

This has been an infuriating quest.

Edited March 25, 2021 by robk
removed potental expletive (though completely understand..!)

[robk]

I found that Dell realtek audio device drivers in wds stopped the dynabook version installing.

 

Manufacturer level filtering in wds solved it.

 

This was on 1909

[chazzy2501]

I hadn't considered a wds driver causing an issue. I do use wmi filtering groups though so it shouldn't have.

 

EDIT: I found a driver group with no filter on it! I'm not sure if that would install drivers to any device imaged though?, still filter added now.

Edited March 25, 2021 by chazzy2501

[DynabookDawn]

New DFE laptops, re image, no sound, no driver, driver doesn't exist anywhere on the entire web... wtf?

 

I copy and pasted the device ID into google and for the first time I've ever seen I got 3 adverts and NO results!

 

The driver page for the devcie lists only realtek audio drivers (which I tried in desperation) I tried the intel display and chipset... no luck.

 

1 hour pi55ing around whith this thing......

 

 

argh! sound worked before re-image,,,

 

 

INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_3100F021

 

 

Hi Chazzy

I can message you with a link to our FTP site whcih should help. This unit is a very specific one for DfE so is not on general sale, which is why you can't find much about it.

[wt2021]

Hi Dawn,

 

PM sent as having a very similar issue!

 

Cheers.

[Duckman]

Have sent a PM as well - having a nightmare with these!

[DynabookDawn]

Have replied to any of you asking for the FTP details. If anyone else needs them or any further support just let me know.

Dawn

[moodymj1982]

Hi, we are having the same issue with some Dynabook C40-g-10Z units. Is there any further update on how to solve this?

[Duckman]

Hi, we are having the same issue with some Dynabook C40-g-10Z units. Is there any further update on how to solve this?

The only way i fixed this (and it took ages!) was by going to device manager, view-> devices by container.

 

Find Intel Smartsound tech SST Audio controller. Right mouse click and update driver. click browser computer. Select let me pick driver.

 

Finally change to High Definition audio controller and hit next.

 

This should fix it!

[Chris1234]

Hi Dawn,

 

do you have an updated driver for the E-10-S-10Q? We're having issues with the volume being extremely low when using headphones.

 

Thanks,

[Fraserowen]

Hi Dawn,

I am having this issue. I will send you a PM if you still have the link to the Drivers

[Fraserowen]

I have managed to find them so I don't need the link.