Data Not Downloading when Onsite

[JATSO]

Hi All,

 

Hoping some maybe be able to give a couple of pointers.

My partner does payroll for a company that uses the following cloud service:

 

https:\\go.accessacloud.com

 

The problem is that when she is on site at work the page loads but 1 section of the live data does not load which is the important data she needs.

 

At home it works fine for her but as she is required onsite to do the payroll she can't do it all so they are planning to use a mobile dongle for now.

 

The guy that runs their IT says that he has tried everything from DNS, IP Address, bandwidth usage, firewall settings their network provider has even provided an updated router.

 

All other websites load ok onsite but just not this one.

 

Just throwing it out there to see if anyone has come across this type of issue before and if anyone has any ideas it would be appreciated, because I get it in the neck when I am at home.

 

It has only happened since they moved to this cloud payroll system.

 

Thanks

[chris11256]

Do they have any kind of SSL decryption configured. I'm always adding exceptions to our SSL decryption policy where it breaks part of a website.

[dhicks]

The problem is that when she is on site at work the page loads but 1 section of the live data does not load

 

Is that one section hosted on a different server somewhere, maybe with a different sub-domain - somethingelse.accessacloud.com? It might at least help to try and track the issue down. In Chrome you can open the developer tools section and see network traffic, which might tell you if there's errors occuring for a particular subdomain or URL. I see their API documentation is hosted at thankqrestapi.accessacloud.com, I don't know if that's the subdomain used for actual API calls.

[bald_pig]

I'd wager it's SSL interception, running the network analyser thing in the browser developer tools will tell you what is failing to load